Vellesa Ebanks, Customer Service Representative

About

My name is Vellesa Ebanks I am a determine and hardworking person who is dedicated and will go the extra mile to complete any task given. After reviewing the key qualifications for this role, I am confident that I am well-prepared to be a valuable contributor to company growth and success. I possess experience in teamwork, time-management and communication and I am confident that my creative talents will prove to be an invaluable addition to your organization. My experience in customer service is educational and motivational because I learned how use apps such as Google suite, Zendesk and slack. I have learned the key qualities of a customer service agent which is patient, communication, professionalism, loyal and people-first attitude. I have dealt with angry, worried, sad, frustrated, impatient, disrespectful and calm customers. I have learned how to listen patiently and solve any problem of concerns with a customer. I would be a great candidate for this position because I am will to do my best to help the organization succeed greatly.

Experience

BPO company

Oct 2022 – Present

international

custmer serive rep

My experience is tremendous and Knowledgeable I have learn how to assist customers in different ways while maintaining rule and regulation to meet the company goal. Some of my duties are stated below: Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Answered customer emails promptly  Answered constant flow of customer emails with minimal wait times.  Offered advice and assistance to customers, paying attention to special needs or wants

Paramount Academy

Oct 2017 – Aug 2022

Jamaica

Teacher/ Technology Supervisor

.Stepped into additional roles during busy times to boost coverage of important stations. • Planned and implemented integrated lessons to meet national standards • Provided leadership and support for IT department. • Developed technical requirement documentation for new software products. • Design programs, flyers and brochure for school events • Updated social media platform with new information and pictures. • Created agenda and PowerPoint for school meetings. • Trained new employees to operate devices and used learning systems.

Education

Port Maria VTC

Sep 2016 – Jul 2018

Diploma Certification, Education

Ocho Rios High school

Sep 2009 – Jul 2014

High school Diploma, Home Economics

Vellesa Ebanks

Customer Service Representative

Skills

Languages