Results-driven professional with extensive experience in Real Estate Acquisitions, Real Estate Wholesale, SDR/BDR roles, legal portfolio management, Senior collections, customer service, and sales. Proven track record of successfully identifying and executing profitable real estate opportunities through strategic acquisitions and wholesale transactions. Adept at conducting market analyses, lead generation, and building robust pipelines. Skilled in legal portfolio management with a comprehensive understanding of compliance and regulatory frameworks.
Demonstrated proficiency in Senior collections, optimizing debt recovery strategies, and mitigating risks. Exceptional customer service and sales expertise with a focus on building strong client relationships and ensuring satisfaction. Known for effective communication, problem-solving, and negotiation skills. Consistently surpassing targets and quotas through a combination of industry knowledge, analytical acumen, and a customer-centric approach.
Looking to leverage a diverse skill set to contribute to a dynamic team in a challenging role, driving business growth and exceeding objectives in the real estate and financial sectors.
Experience
Podium
May 2023 – Oct 2023
Lehi, UT
Sales Development Representative
Identified and contacted potential customers through cold calling, email
campaigns, and social media outreach.
Gathered customer requirements and provided product information to
meet their needs.
Tracked progress against goals using CRM software programs such as
Salesforce.
Maintained communication with account executives to facilitate
development of sales opportunities.
Used video technology to engage potential sales targets.
Rapid Finance
Jan 2022 – Feb 2023
Bethesda, MD
Legal Portfolio Manager
Coached junior team members on best practices for managing portfolios
effectively.
Summarizing cases and preparing reports for attorneys
Drafting legal documents such as contracts, depositions and pleadings
Keeping track of changes in legal framework and providing timely updates
on these changes
Conducts research on investment opportunities to define risk-and-return
profiles to meet quarterly goals.
Marquise Home Buying
Aug 2018 – Feb 2023
Baltimore, MD
Real Estate Professional
Conducted market analysis to determine suitable pricing for properties.
Negotiated contracts between buyers, sellers, and other parties.
Managed financial transactions related to real estate purchases and sales.
Prepared documents such as purchase agreements and deeds of trust.
Advertised properties to general public via networking, brochures, ads and
multiple listing services to maximize exposure.
Live! Casino & Hotel
Apr 2018 – May 2021
Hanover, MD
Gaming Dealer
Assisted customers with understanding gaming rules and regulations.
Maintained a positive attitude and professional demeanor at all times
when dealing with customers and co-workers.
Summary
Skills
Experience
Communicated effectively with other dealers, supervisors, floor personnel
and customers.
Performed chip and cash exchanges between players, cashed out chips for
patrons, and made payouts according to house rules.
Monitored play of patrons to detect any cheating or suspicious activity;
reported any irregularities immediately to supervisor and security staff.
Horseshoe Casino
Jan 2017 – Mar 2018
Baltimore, MD
Gaming Dealer
Monitored behavior of players while dealing cards in various games,
observing individuals for possible cheating.
Communicated effectively with other dealers, supervisors, floor personnel
and customers.
Performed chip and cash exchanges between players, cashed out chips for
patrons, and made payouts according to house rules.
Monitored play of patrons to detect any cheating or suspicious activity;
reported any irregularities immediately to supervisor and security staff.
Calmed down angry guests or patrons using skills in active listening and
positive engagement.
ROC Companies
Jul 2014 – Jun 2015
Hunt Valley, MD
Medical Collections Representative
Worked with insurance companies to ensure timely reimbursement of
claims.
Negotiated payment plans with patients based on their financial abilities.
Performed data entry tasks related to patient account information updates.
Assisted in the resolution of credit balances due to overpayment or
incorrect coding issues.
Verified accuracy of invoices prior to submitting them for payment
processing.
Processed claims and forwarded information to Medicare, Medicaid and
commercial insurance companies.
Bank of America
Sep 2013 – Sep 2014
Norfolk, VA
Military Mortgage Collections Specialist
Reviewed delinquent accounts to determine appropriate action for
resolution.
Contacted customers via phone and mail to negotiate payment
arrangements in compliance with company policies.
Investigated customer financials and documented findings in system
database.
Provided support to the legal department for foreclosure proceedings on
delinquent mortgages.
Identified potential fraudulent activity and reported suspicious accounts to
management.
HSBC - Capital One
Dec 2009 – Aug 2013
Chesapeake, VA
Senior Collections Specialist
Adhered to all federal, state, and local laws governing debt collection
practices.
Attended weekly meetings with senior management team to discuss
progress on outstanding debts.
Notified customers of delinquent accounts with attempt to collect
outstanding amounts.
Met demands of busy collections group by performing high volume of
daily calls.
Provided guidance and training to junior staff members in the Collections
Department.