Verah Akinyi, Customer Service Professional

About

I am an ambitious and multi-skilled lady with an eye for detail and working experience in customer service. I have excellent communication skills and have been described as a fast learner. In addition, I can work as part of a team as well as individually. My goal is to meet the requirements of any opportunity given to me and excel both professionally and personally. My reliable nature would make me a valuable asset to your organization

Experience

Influx Inc.

Jun 2021 – Oct 2021

Australia

Customer Service Agent

• Resolving product problems by clarifying the customer's complaint; determining the cause of the problem and explaining the best solution to solve the problem. • Providing accurate, valid, and complete information by using the right tools. • Meeting and exceeding daily email handling targets. • Handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution • Keeping records of customer interactions. • Working closely with customer team leader to ensure proper customer service is delivered.

Upwork

Jan 2019 – May 2021

Virtual

Freelance Customer Service Agent

• Answering customer questions via email and telephone. • Troubleshooting customer complaints and issues in real time. • Collecting customer information and submitting support tickets for technical support. • Keeping records of customer interactions.

Education

Jomo Kenyatta University of Agriculture & Technology

Sep 2009 – May 2013

Bachelor of Commerce, Finance

Verah Akinyi

Customer Service Professional

Skills

Languages