Verna Del Rosario, Property Management and Maintenance Coordinator

About

I help Property Owners and Landlords focus on growing their business by taking over time-consuming administrative tasks. I provide comprehensive support in tenant onboarding, maintenance coordination, issue ticketing, invoicing, email management, and file organization, ensuring seamless operations without them having to spend hours on these tasks.

Experience

US Property Management Company

Jan 2021 – Jul 2024

Remote

Virtual Property Management and Maintenance Coordinator

- Plan and organize maintenance activities, including preventive maintenance, repairs, and equipment inspections. - Assign and prioritize work orders for maintenance technicians, ensuring efficient task completion and progress tracking. - Coordinate with other departments to schedule maintenance activities while minimizing operational disruptions. - Manage maintenance budgets, monitor expenses, and identify cost-saving opportunities. - Implement and maintain maintenance management systems to track work orders, equipment history, and maintenance schedules. - Collaborate with vendors, contractors, and suppliers to procure essential parts, tools, and resources. - Assist with move-in and move-out processes. - Follow up with tenants on rent payments.

BPO – Philippines

Apr 2018 – Dec 2020

Mandaluyong City

Customer Service Associate

- Provide high-quality customer service and solutions to clients in the United States for Walmart.com and international clients for Apple.com, Airbnb.com, and Booking.com. - Consistently meet or exceed account performance metrics and service goals on a monthly basis.

Pioneers of Experts Engineering Consultancy LLC

Mar 2010 – Jun 2017

Dubai, UAE

Property/ Facilities Maintenance Coordinator/ Document Controller/ Office Administrator

- Plan and organize maintenance activities, including preventive maintenance, repairs, and equipment inspections. - Manage and maintain assigned project databases. - Ensure proper classification, sorting, filing, and archiving of documents. - Conduct quality checks on documents in compliance with company engineering document control procedures. - Perform file backups to ensure secure storage and archiving of electronic records. - Prepare engineering project reports as needed.

Education

Philippine School of Business Administration

Business Administration, Management

Verna Del Rosario

Property Management and Maintenance Coordinator

Skills

Languages