Veronica Otieno, Supply & Demand Coordinator with top notch Collaborative skills and passionate in serving internal and external customers

About

Collaborative,compelling powerpoint presentation and reports that create room for process devellopment/enhancement

Experience

M-KOPA

May 2017 – Present

Nairobi

Supply & Demand Coordinator

• Planned for, ordered, and coordinated delivery for over 60 SKUs delivered at 2weeks of stock in warehouse and ordered within manageable supplier lead times (both short and long lead time) cutting warehouse storage costs by 20% over the course of 4 years. • Managed relationships with over 20 suppliers, helping to achieve higher levels of productivity and curbing stock outs by 98%over the course of 4 years to keep retail sales orders supplied to 100% • Oversaw all packaging development from artwork design approval/selection to order, production and delivery and effectively supporting brand transition with 0% disposal at the point of new product and brand launches • Offered powerful leadership, & training to the warehouse repairs inventory team acting as a guide i building replenishment model for swap stock requirements • Created a warehouse delivery tracker to manage staffing at the docking point • Created a replenishment model linked to commercial forecast that has enabled sufficient inventory control and stock replenishment & transition into new models with zero% dispose during transition phases. • Thoughtfully planned and implemented strategies that worked toward process improvement • Maintained a working knowledge of all phases of warehouse operations to enable me support stock availability efficiently • Trained, mentored, and motivated team members.

M-KOPA

Jun 2021 – Sep 2021

Nairobi

Ag. Inbound Logistics Lead & Supply & Demand Coordinator

• Shared timestamps on delays in import tax PO process influencing reduction from 5 to 2 approvers and reduced time in tax payment, which reduced storage cost on most air and sea shipment by 98% • Ensured the accuracy of shipment documents and made sure deliveries of shipment held up at customs with clearance issues were cleared within 24 hrs. of notification • Compiled supplier evaluations and reviews through monthly performance reports which I designed to show performances against SLA on procurement contract • Enforced Supplier invoice and purchase order tracking to enable clearing and forwarding agents get paid on time as per agreed terms with finance, resulting in clean-up of overdue invoices and clean accounts with logistics suppliers. • Supported and guided a new logistics officer from probation to confirmed contract. Also did a seamless hand over to the incoming logistics lead ensuring stability of the incumbent team

M-KOPA

Jan 2016 – May 2017

Nairobi

Senior Retail and Customer Payment Support Officer

• Created a team task schedule to enable the team lead to identify individuals’ daily task and identify performances gaps • Inspected products for quality and accuracy during shop field visits in 2016 reporting on shortcomings within the supplier production, warehouse inventory management processes and proposed impact ideas that were implemented and continue to keep CSAT in retail shops above 96% • Created a refunds reason tracker that helped internal credit team analysts identify underlying issues that prevented customers from paying loans on time.

M-KOPA

Jan 2013 – Dec 2015

Kenya

Call Center Supervision

Managed a Call Center with 160 head count as senior team lead,Built in processes that brought about specialized teams to serve customers more efficiently,created an agent score card that ensured weekly appraisals are done fairly and drive agents into extremely productive agents

Education

ALISON

May 2021 – May 2022

Cert.Project Management-Planning, Scheduling and Resource Management, Project management

SIPMM

Sep 2018 – Sep 2019

Warehouse Ops Certificate, Warehouse and Inventory management

Crest Training & Consultancy

Sep 2014 – Jan 2015

Call Center Supervision, Customer Care & KPI Development & Management,Supervision and Shift& leave Scheduling

Veronica Otieno

Supply & Demand Coordinator with top notch Collaborative skills and passionate in serving internal and external customers

Skills

Languages