Jovy Grace Sobremonte

Customer Service Representative

Message

Intro

Las Pinas, Philippines

Studied Tourism Management at Philippine Merchant Marine School

Executive Office

Joined April 2, 2025

Skills

Languages

English

Advanced

Spanish

Basic

Japanese

Basic

About

I used to work mostly in a Customer Service Industry which enhance me to be more knowledgeable on how to give the customer satisfaction in the service that I provide them, I am a tech and computer savvy person who can work in a fast-paced working environment, can work in flexible hours, I handled ecommerce and have enough knowledge on it. I can easily adapt and adjust in a work environment that has been given to me.

Experience

INLIGHTE

Jul 2024 – Mar 2025

Canada

Ecommerce VA

Ecommerce brand that I used to work as a Ecommerce Specialist using the Shopify and ZOHO Mail as a communication with our Customers, answering product and package inquiries thru email and social media. Posting about the brand that we are selling and with a mix of content moderation on it. Company closed due to personal reason of the owner.

SHEIN

Mar 2024 – Jul 2024

Pasay

Email Support Representative

A contract based job with SHEIN the worldwide fashion ecommerce brand, I used to be a Customer Support a mix of email and chat support of this brand, answering customers inquiries with regards of their lost, damage, delayed package using the Zendesk as a form of tools that we are using to communicate with them.

MAJOREL

Mar 2021 – Mar 2024

Alabang

Content Moderator

Majorel is a BPO Company that I used to work with as a Content Moderator for 4 years. Here I am handling TikTok Account and tagging the video on the right policy, moderating it carefully so that the video will automatically be deleted on the persons account, I also handled Ecommerce live video on this work and handled various types of videos.

SWITCH SERVICE

Feb 2020 – Mar 2021

Alabang

Customer Service Officer

An authorized service provider of APPLE, I used to work here as a Customer support handling email, chat, social media and phone calls inquiries of the Apple customers with a mix of selling apple accessories that we have on our service store. Doing monthly inventories, basic accounting stuff, sending EOD to the manager.

NCCA

May 2019 – Jan 2020

Manila

HR EXECUTIVE ASSISTANT

College completion internship program, I used to do admin tasks that has been given to me. Arranging the meeting of my manager, answering phone calls in different department, doing the initial interview of their future employee, sorting documents and mostly doing the secretarial tasks and got absorbed as a Contract based employee after 3 months of being an Internship and I am still doing the same routines.

IBEX GLOBAL

Oct 2018 – May 2019

Parañaque

Customer Service Representative

IBEX Global is a BPO Company that I used to work with, I am handling LYFT Account as a Email Support Representative purely non voice. Answering customers inquiries thru email using the ZENDESK tools as a form of communication with the customers, LYFT is a ride app in USA that I used to handle. I resigned due to conflict schedule with my Internship.

VOLVO GROUP

Mar 2017 – Oct 2018

Alabang

Executive Assistant

Volvo Cars is a worldwide automotive company, I used to do admin tasks that has been given to me. Arranging the meeting of my manager, answering phone calls in different department, doing the initial interview of their future employee, sorting documents and mostly doing the secretarial tasks, arranging the travels of my manager.

Education

Philippine Merchant Marine School

Jun 2014 – Oct 2020

Bachelor of Science, Tourism Management