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Jovy Grace Sobremonte

Customer Service Representative

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Intro
Las Pinas, Philippines
Studied Tourism Management at Philippine Merchant Marine School
Executive Office
Joined April 2, 2025

Skills

Languages

English
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Advanced
Spanish
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Basic
Japanese
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Basic
About
I used to work mostly in a Customer Service Industry which enhance me to be more knowledgeable on how to give the customer satisfaction in the service that I provide them, I am a tech and computer savvy person who can work in a fast-paced working environment, can work in flexible hours, I handled ecommerce and have enough knowledge on it. I can easily adapt and adjust in a work environment that has been given to me.
Experience
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INLIGHTE
Jul 2024 – Mar 2025
Canada
Ecommerce VA
Ecommerce brand that I used to work as a Ecommerce Specialist using the Shopify and ZOHO Mail as a communication with our Customers, answering product and package inquiries thru email and social media. Posting about the brand that we are selling and with a mix of content moderation on it. Company closed due to personal reason of the owner.
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SHEIN
Mar 2024 – Jul 2024
Pasay
Email Support Representative
A contract based job with SHEIN the worldwide fashion ecommerce brand, I used to be a Customer Support a mix of email and chat support of this brand, answering customers inquiries with regards of their lost, damage, delayed package using the Zendesk as a form of tools that we are using to communicate with them.
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MAJOREL
Mar 2021 – Mar 2024
Alabang
Content Moderator
Majorel is a BPO Company that I used to work with as a Content Moderator for 4 years. Here I am handling TikTok Account and tagging the video on the right policy, moderating it carefully so that the video will automatically be deleted on the persons account, I also handled Ecommerce live video on this work and handled various types of videos.
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SWITCH SERVICE
Feb 2020 – Mar 2021
Alabang
Customer Service Officer
An authorized service provider of APPLE, I used to work here as a Customer support handling email, chat, social media and phone calls inquiries of the Apple customers with a mix of selling apple accessories that we have on our service store. Doing monthly inventories, basic accounting stuff, sending EOD to the manager.
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NCCA
May 2019 – Jan 2020
Manila
HR EXECUTIVE ASSISTANT
College completion internship program, I used to do admin tasks that has been given to me. Arranging the meeting of my manager, answering phone calls in different department, doing the initial interview of their future employee, sorting documents and mostly doing the secretarial tasks and got absorbed as a Contract based employee after 3 months of being an Internship and I am still doing the same routines.
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IBEX GLOBAL
Oct 2018 – May 2019
Parañaque
Customer Service Representative
IBEX Global is a BPO Company that I used to work with, I am handling LYFT Account as a Email Support Representative purely non voice. Answering customers inquiries thru email using the ZENDESK tools as a form of communication with the customers, LYFT is a ride app in USA that I used to handle. I resigned due to conflict schedule with my Internship.
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VOLVO GROUP
Mar 2017 – Oct 2018
Alabang
Executive Assistant
Volvo Cars is a worldwide automotive company, I used to do admin tasks that has been given to me. Arranging the meeting of my manager, answering phone calls in different department, doing the initial interview of their future employee, sorting documents and mostly doing the secretarial tasks, arranging the travels of my manager.
Education
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Philippine Merchant Marine School
Jun 2014 – Oct 2020
Bachelor of Science, Tourism Management