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VICKIE LOU MAJESTRADO

Virtual Assistant / Customer Service Rep / Cold Caller / Appointment Setter

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Intro
Dumaguete, Philippines
Studied BACHELOR OF SCIENCE IN TOURISM at St. Paul University Dumaguete
Joined April 3, 2025

Skills

Languages

English
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About
The following are my key expertise and skills which can be an asset to the company: Has good communication and interpersonal skills Flexible and able to work with different kind of personalities Has a positive outlook in life, honest, punctual and trustworthy. Computer literate Goon in written and spoken English Could be able to multitask Expert in Microsoft Office Very energetic and outgoing A cheerful person and thinks positively in life
Experience
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CHANGE
Jul 2022 – Apr 2023
Betechly Decision Support/ Relationship Team/ Research Department Appointment sette
Cold calling Building relationships with professionals Following up on appointments Setting up appointments with experts Asking professionals in regards to their challenges and priorities on a certain topic B2B Transactions Leaving voicemails and answering inbound calls Talk about certain topics such as Business Operations, Customer Service, Asset Management, ERP, Sales or Marketing, DevOps, Cloud, Data Security, Disaster Recovery, Storage, Servers and Networking
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Classic Realty Group
Jun 2022 – Feb 2023
Real Estate Lead Generator
Cold Calling Appointment setter Checking and clearing all voicemails Talk to leads who wants to buy or sell a property Forward interested leads to the Acquisition specialist B2B Lead Gen Specialist
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Australian Escapes Holiday and Travel Club
Jan 2022 – Apr 2022
Renewal Sales Agent
Cold Calling Setting up an appointment with travel consultants Selling membership renewal plans Outbound sales calls Sending hourly reports Convincing members into renewing their membership Giving discounts, vouchers and a lot of benefits to the members
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Eyehomes
Nov 2020 – Jan 2022
Real Estate Virtual Assistant / Lead Generator/ Sales
Cold Calling Appointment setter Updating KPI trackers Checking and clearing all voicemails Talk to leads who wants to buy or sell a property Forward interested leads to the Acquisition specialist B2B Lead Gen Specialist
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NES Solutions
Dec 2019 – Aug 2020
Team Leader promoted to Operations Manager
Managing my own team of 15-30 employees Making sure to check their attendance Have virtual meetings and coaching sessions Submit a weekly status report to the client Make the team payroll and submit it to the client
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Logical Moderator Solutions
Aug 2019 – Dec 2019
Recruitment Manager
Check applications via skype and filter them Choose the applicants which are a good fit for the job Scheduling and interviewing the applicants Informing the applicants of their application status
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Qualfon Philippines
Jul 2015 – May 2017
Dumaguete City
Customer Service Representative Technical Department (Supervisor’s Group Position):
Sell phones and phone credits Receiving inbound calls and doing outbound calls if needed Provides Customer Satisfaction Provide Excellent Customer Service Being in a Supervisor’s position, we escalate unresolved issue Troubleshoot defective phones
Education
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St. Paul University Dumaguete
Jun 2013 – Dec 2017
BACHELOR OF SCIENCE IN TOURISM, BACHELOR OF SCIENCE IN TOURISM