VICKIE LOU MAJESTRADO, Virtual Assistant / Customer Service Rep / Cold Caller / Appointment Setter

About

The following are my key expertise and skills which can be an asset to the company: Has good communication and interpersonal skills Flexible and able to work with different kind of personalities Has a positive outlook in life, honest, punctual and trustworthy. Computer literate Goon in written and spoken English Could be able to multitask Expert in Microsoft Office Very energetic and outgoing A cheerful person and thinks positively in life

Experience

CHANGE

Jul 2022 – Apr 2023

Betechly Decision Support/ Relationship Team/ Research Department Appointment sette

Cold calling Building relationships with professionals Following up on appointments Setting up appointments with experts Asking professionals in regards to their challenges and priorities on a certain topic B2B Transactions Leaving voicemails and answering inbound calls Talk about certain topics such as Business Operations, Customer Service, Asset Management, ERP, Sales or Marketing, DevOps, Cloud, Data Security, Disaster Recovery, Storage, Servers and Networking

Classic Realty Group

Jun 2022 – Feb 2023

Real Estate Lead Generator

Cold Calling Appointment setter Checking and clearing all voicemails Talk to leads who wants to buy or sell a property Forward interested leads to the Acquisition specialist B2B Lead Gen Specialist

Australian Escapes Holiday and Travel Club

Jan 2022 – Apr 2022

Renewal Sales Agent

Cold Calling Setting up an appointment with travel consultants Selling membership renewal plans Outbound sales calls Sending hourly reports Convincing members into renewing their membership Giving discounts, vouchers and a lot of benefits to the members

Eyehomes

Nov 2020 – Jan 2022

Real Estate Virtual Assistant / Lead Generator/ Sales

Cold Calling Appointment setter Updating KPI trackers Checking and clearing all voicemails Talk to leads who wants to buy or sell a property Forward interested leads to the Acquisition specialist B2B Lead Gen Specialist

NES Solutions

Dec 2019 – Aug 2020

Team Leader promoted to Operations Manager

Managing my own team of 15-30 employees Making sure to check their attendance Have virtual meetings and coaching sessions Submit a weekly status report to the client Make the team payroll and submit it to the client

Logical Moderator Solutions

Aug 2019 – Dec 2019

Recruitment Manager

Check applications via skype and filter them Choose the applicants which are a good fit for the job Scheduling and interviewing the applicants Informing the applicants of their application status

Qualfon Philippines

Jul 2015 – May 2017

Dumaguete City

Customer Service Representative Technical Department (Supervisor’s Group Position):

Sell phones and phone credits Receiving inbound calls and doing outbound calls if needed Provides Customer Satisfaction Provide Excellent Customer Service Being in a Supervisor’s position, we escalate unresolved issue Troubleshoot defective phones

Education

St. Paul University Dumaguete

Jun 2013 – Dec 2017

BACHELOR OF SCIENCE IN TOURISM, BACHELOR OF SCIENCE IN TOURISM

VICKIE LOU MAJESTRADO

Virtual Assistant / Customer Service Rep / Cold Caller / Appointment Setter

Skills

Languages