Victor Andrew Kenneth

Experience

Amazon

Sep 2021 – Present

Pakistan ( Karachi )

Amazon Virtual Assistant

FBA (Fulfilled by Amazon) FBM (Fulfilled by Marketplace) / Complete Amazon Store Management / Product Listing / Product Hunting / Product Research / SEO Ranking / Keyword Ranking / Product Sourcing through AliExpress & Alibaba / Negotiation

Ibex Global

Mar 2021 – Sep 2021

Pakistan ( Karachi )

Customer Support

Served as Walmart Virtual Assistant for 6 months at IBEX, Karachi, Pakistan - handling and resolving customer grievances, complaints and helping customers with swift refunds, replacements and other inquires, both Chat support and Voice channels.

Fetchr

Mar 2019 – Sep 2019

Dubai ( United Arab Emirates )

Team Leader

Fetchr, Dubai (A leading shipment and delivery company in the Middle East) o Served as an Intern for 3 months (Dec to Feb 2019) before being offered the above position. • Managed a team of 40 Couriers (Shift Scheduling, Maintenance of Safety & Security standards, Payments & Overtime management, Service delivery standards, Onsite and Surprise Audits). • Managed and coordinated all aspects of Partner relationships (KFC, Pizza Hut, Hardee’s, ADIB - Abu Dhabi Islamic Bank, ENBD - Emirates National Bank Dubai). • Managed and enhanced Partner & Vendor relationships through ongoing communication and visits. • Single point of contact for resolving Partner and Courier, Service and Payment disputes. • Trained Couriers and Partners on Fetchr systems, processes, and standards. • Prepared and circulated daily and monthly department & management reports - Courier performance, Order statistics, Inventory, Expenses, Partner revenue. Projects: o Established and managed Americana food delivery project. o Coordinated and implemented the ENBD Card delivery project.

Education

Amity

Jan 2016 – Jan 2019

Bachelors in Business Administration , Finance

Victor Andrew Kenneth

Skills

Languages