victor bamidele, An Experience customer service rep with a versatile skill set, a quick grasp of new concepts, and a penchant for surpassing expectations?

About

Experienced customer service representative with 3 years of extensive experience in problem-solving, team leadership, and customer satisfaction. Proven track record of providing outstanding customer service and resolving customer inquiries.

Experience

Outsource Global

Jan 2022 – Present

Abuja Nigeria

TEAM LEAD CUSTOMER SERVICE REPRESENTATIVE

• Actively listened to agents, handled concerns quickly, and escalated major issues to the supervisor. • Managed team of [12] employees which grew from a 3-member team to 12 within a year, overseeing hiring, training, and professional growth of agents. • Lead the development of Quality Analysis to track agent’s performance which greatly improved efficiency and productivity. • Prove successful working within tight deadlines in a fast-paced atmosphere. • Continually Identified new growth opportunities for agents and third-party partnerships and this led to the re-implementation of Incentives for agents and in return solid performance for clients. • Driving high-performance rate which led to more projects being assigned to the team due to the completion Rate. • Supported Head of Department and resolved Problems, Improved operations, and provided exceptional service. • Carried out day-day duties accurately and efficiently through Salesforce software, Google tools, and MS office.

Outsource Global

Jul 2020 – Jan 2022

Abuja Nigeria

Call Center Agent

• Provide product and service information to clients • Marketing & Promoting Company services to prospective clients • Delivered exceptional customer service to every hospital provider by leveraging extensive knowledge of clients’ cases and creating welcoming, positive experiences. • Followed up with more than 50 hospital providers per shift by making Inquiries that would expedite a Client's Request, Closed 80% of cases followed up on. • Entered customer information into a customized computer system with Salesforce to document and organize client records. • Audited the Client's case by researching via Google the appropriate contact address to retrieve records on time. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Used Adobe Acrobat for document management and enhancements. • Checked the accuracy and completeness of documents to identify deficiencies and recommend corrective actions. • Proofread filenames, titles, and submittal details to streamline submittal and avoid rejection.

Education

University of Abuja

Dec 2011 – Sep 2016

B.S.C Business Administration, Management Sciences

victor bamidele

An Experience customer service rep with a versatile skill set, a quick grasp of new concepts, and a penchant for surpassing expectations?

Skills

Languages