Victor Odhiambo, Customer Satisfaction and Administration enthusiast

About

I am a Customer focussed retail professional with over 5 years experience in delivering excellent customer service, and handling diverse customer enquiries. I am seeking to leverage analytical, time management, communication, problem solving and organizational skills in an account management, customer support, administration or virtual assistant role.

Experience

CTM

Dec 2017 – Present

Nairobi, KEN

Sales Consultant

1.Develop and maintain strategic long-term trusting relationships with clients, this has led to a 10% growth in sales 2.Engaging clients to identify their needs and offer appropriate solutions 3.Gather, report and communicate customers' feedback on service, technology and product delivery 4.Analyse market trends to stay informed and adapt accordingly 5.Plan and manage displays effectively leading to reduction of stock control costs by 20% 6.Strive to provide exceptional customer experience to drive sales and get a 70% customer retention 7.Handle enquiries through email and telephone 8.Resolve customers' complaints in an effective and respectful way 5. Supervise daily operations of the sales floor, ensuring high standards of customer service, sales and visual merchandising 6. Increase revenue through cross selling and upselling

Furniture Palace International

Mar 2015 – Nov 2017

Nairobi, KEN

Sales Associate - Showroom

1.Build and maintained quality customer relationships that result in increased sales and repeat business. 2. Engaged in in-depth conversation with the customers to determine their needs and help them by presenting possible solutions through product presentation 3. Ensured successful delivery of furniture by following up with customers and the companys warehouse team. 4. Monitored competition by gathering current marketplace information on pricing, products and merchandising techniques 5. Provided a world-class shopping experience to our customers by assisting the supervisor in creating visual displays with high impact and using the store as a marketing vehicle, thereby creating sales. 6. Resolution of customer problems and complaints and maximized satisfaction

Education

Daystar University Kenya

Aug 2005 – Jun 2009

BA, Public Relations Major Marketing Minor

Victor Odhiambo

Customer Satisfaction and Administration enthusiast

Skills

Languages