Victor Olaniyan, Technology Enthusiast

About

First generation Nigerian. Been working with computer and technology since high-school. Mostly work in the oil and gas but like to learn about new technology coming out

Experience

Houston Diaper Bank

May 2020 – Present

Houston, Texas

Service Desk Technician

• Assign users and computers to proper groups in active directory. • Provide support and track users’ work-related computer questions and challenges; relay issues and recommend solutions. • Install, configure, and modify hardware and software to ensure optimal performance. • Conduct a thorough inspection of the conference room to ensure everything is in order and functioning properly in preparation for the next session. • Provide new workers with laptop computers, ensuring they have the latest version of the company's software. • Establish workstations for new employees, ensuring they are equipped with the proper equipment.

Members Choice Credit Union

Jun 2023 – Sep 2023

Katy, Texas

Desktop Specialist

Provided white glove IT support to employees and clients within the credit union's onsite environment. • Managed and resolved help desk tickets efficiently, maintaining a high level of customer satisfaction. • Diagnosed and repaired hardware and software issues for workstations and peripherals. • Travel to different branches to assess any issue with a workstation or related machines. • Collaborated with the IT team to implement security measures and ensure compliance with industry regulations. • Documented support activities, created knowledge base articles, and generated reports for management. • Assisted in the administration of user accounts and permissions, guaranteeing a secure and controlled access environment. • Utilize Fortinet to be able to diagnose any issues with connections or machines. • Manage users in Symitar

Solution Partners Service

May 2023 – Jun 2023

Remote

Service Desk

Provided white glove tech support service to executive-level staff • Excellent communication and interpersonal abilities, ensuring quick identification and resolution of migration-related challenges. • Troubleshoot VPN issues • Remotely connect to the user through • Provided technical guidance and support to end users, troubleshooting any issues encountered during the migration process. • Document and maintain accurate records of support incidents, solutions, and troubleshooting steps in the knowledge base for future reference. • Set-up One drive and shared drive connection • delivers maintenance for a primary incident solution and reports to the centralized division of the service desk. • Utilizing migration tools and software, such as On-Demand, to facilitate smooth and accurate data transfer • Migration Planning and Execution: Extensive experience in planning and executing successful system migrations, including hardware, software, and data migrations.

Imagine Pediatrics

Jan 2023 – Apr 2023

Houston, Texas

Technical Solution Engineer

Provided white glove tech support service to executive-level staff • Experience working with Azure Cloud Services (Azure AD, virtual desktop, etc.) • Working knowledge of Windows 10 and Mac OS • Working knowledge of Microsoft Intune • Report to the parent IT company with any wanted changes and inquiries from users. • Inventory and manage Computer equipment • Set up the conference room and work with installation. • delivers maintenance for a primary incident solution and reports to the centralized division of the service desk. • Performing remote troubleshooting through diagnostic techniques and pertinent questions and planning new employee settings and access • Handled access keys to the main office and building for visiting users and new users • MFA authorization and reset if necessary • Imagine company computers before new users start date.

EOG Resources

Aug 2022 – Nov 2022

Houston Texas

Service Desk Technician

• Provided white glove tech support service to executive-level staff • Working knowledge of Windows 10 and Mac OS • Working knowledge of Microsoft Intune • Assign users and computers to proper groups in active directory. • Create and update user credentials to be able to access network • Documenting processes and maintaining service desk records. • Delivers maintenance for a primary incident solution, and reported to the centralized division of service desk. • Performing remote troubleshooting through diagnostic techniques and pertinent questions

Faith in Sobriety

Jan 2019 – Jul 2020

Houston, Texas

It Help Desk Technician

Tested new hardware and software and deployed the installation. • Provisioned laptops for users • Maintained existing computers and troubleshoot and repair malfunctioning desktops, laptops, printers, and mobile devices. • Recorded and tracked user incidents using Zendesk, while relaying information to Tier II staff and Network Administrators. • Supported Wi-Fi and LAN configurations • Documented and maintained IT processes.

Education

Houston Community College

Jan 2020 – Sep 2023

Computer Science

Victor Olaniyan

Technology Enthusiast

Skills

Languages