Currently finishing up my cybersecurity certification, but I have a vast wealth of experience in customer service, people management, and loss prevention. I’m currently looking job that allows me to use those skills and maybe start using my new skills in cybersecurity to help a company prosper.
Experience
Typo/ Cotton On Group
Jun 2017 – Jun 2024
Houston, TX
Store Manager /Visual Lead
Highlights of Results Achieved
• Exceeded target and comp every month for the last calendar year.
• Co-led the planning and execution of five store openings in three cities. Provided direct management of stores until permanent
leaders were hired.
• Achieved #1 ranking in the company for customer contributions to the Cotton On Foundation at every location under my direct
management.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence, centering
diversity, equity, and inclusion. 50% of sales associates I’ve developed have been promoted to store managers.
• Controlled shrink in multiple stores throughout the eastern district; Inventory accuracy at 80% or above in all locations under my
direct supervision.
• Executed visual merchandising directives with excellence, efficiency, and precision; Coached managers across the district on VM
execution; Served as Visual Merchandising lead on weekly company-wide conference calls.
• Modeled exceptional service delivery and supported staff in resolving service challenges and providing exceptional customer
communications.
• Appointed to Typo’s Leadership Think Tank (bi-monthly convening), actively contributed to U.S. retail strategy and product
creation.
• Served as peer-mentor and operations coach to all managers within Eastern District.
