Victoria Akpan

Customer Service Representative

Message

Intro

Nigeria

Customer Service Representative at Fejudam Services Limited

Consumer Services

Joined July 27, 2023

Skills

Languages

English

Fluent

About

Passionate about exceptional customer service, I strive to exceed expectations by delivering personalized and seamless experiences. With strong communication and problem-solving skills, I am committed to ensuring customer satisfaction and fostering long-term loyalty. Ready to contribute my customer- centric mindset to drive success in your organization.

Experience

Fejudam Services Limited

Jan 2023 – Present

Port Harcourt, Nigeria

Customer Service Representative

• Maintaining a high level of product knowledge and staying updated in industry trends and developments • Demonstrating empathy, patience and professionalism in all customer interactions to build trust and rapport • Continuously seeking opportunities for self-improvement and acquiring new skills to enhance the overall customer experience

Wes-Itec Services

Feb 2019 – Oct 2022

Port Harcourt, Nigeria

Customer Service Officer

• Attend to customer’s enquiries via Phone, email and In-Person • Ensuring that customers are properly attended to with surpassed expectations. • Tracking of customer’s product experience and making recommendation to management for areas of improvement. • Build sustainable relationships and trusts with customers’ accounts through open and interactive communication.

Polaris Bank Limited

Aug 2015 – Dec 2019

Port Harcourt, Nigeria

Retail Banking Officer

• Business to Business (B2B) sales and marketing • Generate new business leads, qualify and follow through with appropriate sales activity and contract negotiation • Maintain strong relationships with past and current clients.