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Victoria Akpan

Customer Service Representative

Customer Service Representative at Fejudam Services Limited
Consumer Services
Joined July 27, 2023



Passionate about exceptional customer service, I strive to exceed expectations by delivering personalized and seamless experiences. With strong communication and problem-solving skills, I am committed to ensuring customer satisfaction and fostering long-term loyalty. Ready to contribute my customer- centric mindset to drive success in your organization.
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Fejudam Services Limited
Jan 2023 – Present
Port Harcourt, Nigeria
Customer Service Representative
• Maintaining a high level of product knowledge and staying updated in industry trends and developments • Demonstrating empathy, patience and professionalism in all customer interactions to build trust and rapport • Continuously seeking opportunities for self-improvement and acquiring new skills to enhance the overall customer experience
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Wes-Itec Services
Feb 2019 – Oct 2022
Port Harcourt, Nigeria
Customer Service Officer
• Attend to customer’s enquiries via Phone, email and In-Person • Ensuring that customers are properly attended to with surpassed expectations. • Tracking of customer’s product experience and making recommendation to management for areas of improvement. • Build sustainable relationships and trusts with customers’ accounts through open and interactive communication.
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Polaris Bank Limited
Aug 2015 – Dec 2019
Port Harcourt, Nigeria
Retail Banking Officer
• Business to Business (B2B) sales and marketing • Generate new business leads, qualify and follow through with appropriate sales activity and contract negotiation • Maintain strong relationships with past and current clients.