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Victoria Bakeeff

Detail Oriented Customer Service Representative

Lakeland, United States
Claims Adjuster at GEICO
Studied at Auburndale Senior High School
Joined November 12, 2023



Dedicated and detail-oriented employee with 2 years of experience in providing top-notch administrative and organizational support to clients and businesses. Highly skilled in time management and scheduling, handling email and phone communications, and conducting research. Proficient in various productivity tools and committed to enhancing efficiency and productivity for clients. Seeking a role to leverage my expertise in assisting remote teams and executives.
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Oct 2021 – Present
Lakeland, FL
Claims Adjuster
As an Auto Claims Adjuster, my role revolves around evaluating and settling auto insurance claims. I demonstrate a strong commitment to accuracy, customer service, and efficient claims processing. My responsibilities include evaluating claims to determine liability, coverages, and the extent of damages and/ or injuries incurred, maintaining detailed records of claims and adhering to company guidelines, effectively communicating with policyholders, claimants, and other involved parties, delivering exceptional customer service through addressing inquiries, concerns, and complaints over the phone as well as through email, and collaborating with other investigators to effectively resolve claims in a timely manner.
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Hungry Howie's Pizza
Jan 2020 – Sep 2021
Lakeland, FL
As a cashier for a chain restaurant, I held a central position in providing exceptional customer service and ensuring efficient financial transactions. My responsibilities included greeting customers warmly and assisting them with any inquiries, handling cash and transactions and processing payments accurately and securely, suggesting additional items, specials, or promotions to increase revenue within the company, and conducting end of shift reconciliation, ensuring all transactions and duties are fulfilled.
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Tilly's Clothing Company
Dec 2020 – May 2021
Lakeland, FL
Retail Sales Associate
As a Retail Sales Associate, I played a vital role in delivering exceptional customer service and driving sales within the retail environment. My responsibilities encompassed a wide range of tasks, including greeting customers and providing them with accommodating services, utilizing sales techniques to maximize revenue, understanding the merchandise sold and creating models to appeal to customers, and exceeding sales goals contributing to the store's profitability.
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Auburndale Senior High School
Aug 2018 – May 2021
High School Diploma