Virgínia Ganau

About

I am very professional in demeanor and presentation, I have a very positive attitude and outgoing personality, due to my 20 years experience as a professional handball player and coach, representing clubs in France, in Portugal and in several competitions with the Portuguese National team. Personable, enthusiastic, self-motivated and able to work independently or in groups and under pressure. Gained experience in summer camps and tournaments, such as ensure the safety, well-being and enjoyment of the groups, plan and supervise recreational activities, gather and integrate feedback, communicate in a professional and timely manner. All of this helped developing strong interpersonal and organizational skills. These last years, my background helped developing my skills in Human Resources and made me demonstrate ability to build a positive working relationship at all levels. Working as a tour guide at the Funchal City Hall in Madeira Island, gave me even more skills, translation, costumer service and guest service wise!

Experience

Funchal City Hall

Oct 2019 – Nov 2020

Portugal

Tourism Manager

- Guide interpreter of Portuguese and foreign groups to the Theatre and the CMF; - elaboration/creation of reports, itineraries, routes; - translations; - launching new tourism programmes; - elaboration of the municipal strategy for tourism; attendance to the public at the Tourism Office; - elaboration of annual activity plans; Collect, process and develop all tourism information. - Customer Service General Duties

STN Europe

Apr 2016 – Dec 2018

Portugal

Country Supervisor

- Input, control and supervision of computer data relating to the French trade market; - management and supervision of subcontracted service providers; daily processing of computer data and reporting of activities; - elaboration of reports; accounts control; - translations and back translations of administrative routine texts (Portuguese, English, French); - apply norms and procedures adequate to the quality control of the website; - detect anomalies in the functioning of equipments; use market analysis techniques to collect information about the competition and its performance; interpret listings of products and/or services, the respective price lists and other documentation related to the activity. - Customer Service General Duties

ARM Madeira

Sep 2009 – Nov 2015

Portugal

HR Junior Assistant

- Organize, consolidate, standardize and update the individual files of employees; - Ensure the proper management of the archive and documentation, keeping files properly organized - Carrying out Employee Recruitment and Selection processes, supporting the Head of Human Capital in collecting, analysing and sorting CV's, drawing up employment contracts and controlling documents relating to the admission process; - Develop, propose at a superior level and implement, with the heads of the various functional areas, procedures for the reception and integration of all new employees; - Support the CH Director in the implementation of the Group's Performance Evaluation System, carrying out all the activities inherent to it under the responsibility of the Human Capital Department, introducing the objectives plan in the respective Computer System and elaborating and compiling information to support the process. - Managing, implementing and handing applications for programmes and internships; - Reviewing, updating and creating forms; - Collaborating in the process of maintaining the company's Organisational Structure documentation, conducting interviews with job holders and preparing Job Descriptions; - Organising internal events, namely by organising the inherent logistical issues, searching for the most adequate recreational component and establishing the interface with external companies.

Pestana Hotels&Resorts

Jul 2006 – Jun 2009

Portugal

Reservations Manager and Customer Service

- carry out reservation operations according to requests and plan the occupation and distribution of services, in the Resorts under my responsibility; - carry out check-in services, answering phone calls, assigning rooms and changing weeks or Resorts; - Execute tasks in the administrative areas of Timeshare management: Reservations, Contracts, Transportation,bookings, check in, payments, special requests. - Telephone and written follow-up with clients; - Telemarketing - Sending promotions through e-Newsletters; - Maintenance and updating of databases; - Troubleshooting and managing customer complaints; - Accompany clients to the rooms and prepare "welcome packs".

Education

Instituto Superior de Novas Profissoes

Sep 2001 – Jan 2006

Masters, Cultural Heritage and Tourist Management

Université D´Orléans

Sep 1999 – Jun 2001

Bachelors, Languages - French and English

Skills

Languages