Extensive experience in managing cross-functional delivery with over 15 years of career success in developing & executing operational strategies to accomplish top & bottom-line profitability. Excellence in driving integrated Marketing operations management along with workforce planning, skill management with key focus on accomplishing top and bottom-line profitability Entrusted with the responsibilities of managing the operations & checking the SOPs in adherence to the defined compliances and processes Managed delivery of key performance targets like Client Satisfaction, agreed SLA / TAT and Quality Compliance; enhancing recovery rates for continued profitability of business Excellence in devising brand segmenting
