Detail-oriented and reliable. I help busy professionals stay organized, manage inboxes, support customers, and handle day-to-day admin tasks with calm efficiency. Skilled in Google Workspace, Trello, Zoho, and more.
Experience
Ombudsman Thrift and Loans Society Limited
Jan 2024 – Present
Benue, Nigeria
Financial Secretary
• Oversaw transactions and contributions for over 200 members, ensuring financial transparency and accountability.
• Improved financial reporting accuracy, leading to better budget allocation and faster decision-making.
• Introduced a digital contribution tracking system, increasing efficiency by 40%.
• Maintained strict confidentiality of members’ financial records, protecting sensitive data from unauthorized access.
• Managed monthly contributions exceeding ₦6,000,000, ensuring accurate documentation and reconciliation.
• Reduced default rates by streamlining loan disbursement and repayment tracking processes.
• Ensured adherence to financial regulations, safeguarding member funds from mismanagement.
• Achieved a 95% reduction in financial discrepancies through diligent bookkeeping and contribution audits.
Public Complaints Commission
Oct 2014 – Present
Benue, Nigeria
Customer Service Representative
• Resolved over 100 customer complaints and successfully troubleshot approximately 85% of reported issues.
• Delivered exceptional customer support, by handling inquires, data entry, and processing multiple orders
consistently exceeding service expectations.
• Built and maintained positive customer relationships ensuring timely and accurate communication across phone,
email and visual platforms.
• Managed high-volume telephone and email communications professionally and empathetically.
• Scheduled and coordinated appointments for field personnel to expedite issue resolution and service delivery.
• Escalated complex cases to supervisors and experts for prompt resolution.
• Produced detailed reports and updates to support transparency and decision-making.
• Trained junior team members, boosting departmental productivity and service quality.
• Utilized digital tools and CRM software to streamline customer interactions and improve response times.
Standard Alliance Life Assurance Limited
Sep 2012 – Sep 2014
Benue, Nigeria
Administrative Assistant/Cashier
• Handled a high volume of inbound calls, resolving client inquiries and account issues, which improved client
satisfaction and reduced average response time by 35%.
• Delivered prompt, professional customer service, maintaining a 95% satisfaction rate through accurate and
empathetic client support.
• Maintained daily transaction logs and balanced cashbooks, contributing to 100% error-free audits during tenure.
• Processed client payments and prepared official receipts, ensuring cash handling procedures were followed
precisely.
• Organized and maintained physical and digital records of customer policies, claims, and correspondence,
reducing file retrieval time by 40%.
• Scheduled meetings, maintained calendars, and supported administrative tasks for senior staff, improving office
coordination and time management.
• Assisted in preparing monthly financial reports and summaries, contributing to better budget planning and
branch accountability.
• Supported onboarding of junior staff by preparing orientation materials and guiding them through administrative
procedures.
• Collaborated with the sales team to streamline customer policy updates, improving turnaround time by 25%.
• Ensured client confidentiality at all times by following strict data protection protocols, helping prevent any data
breaches.