I am a dynamic and results-oriented Customer Service Team Leader with over 8 years of experience in managing teams, optimizing customer interactions, and driving business success. I have a strong background in leadership, training, and process optimization, ensuring high-quality service and customer satisfaction.
My expertise includes team management, performance improvement, customer relations, sales, and technical support. I have successfully led teams in Booking.com, improving operational efficiency, conducting training programs, and fostering a collaborative work environment.
Additionally, I have experience in reservations and sales, event planning, and project management, making me highly adaptable to various customer service and business roles. My multilingual skills (English, Arabic, French, and Spanish) allow me to connect with diverse client bases effectively.
I am passionate about customer experience, continuous improvement, and strategic leadership and am always eager to take on new challenges in the customer service and business sectors.