Waseem Khan, I am a Multi-Talented Person and I'm Enthusiastic about My Work.

About

I am a multi-talented person and I would like to continue at the management level, work with people in the organization as well as the public. I specialize in working with people, particularly in the areas of customer service and management. I believe I'd make a fantastic mediator because I'm really fair-minded and able to look at situations from both sides of an issue with a great deal of open-mindedness. manage multiple projects effectively, meet multiple daily deadlines, prioritizes and organizes tasks, has great focus and attention to detail, is adaptable to new responsibilities, handles distractions well, I'm also enthusiastic about my work.

Experience

Safari Group of Companies (Riyadh-KSA)

Mar 2020 – Present

New King Abdullah Bin Abdul Aziz International Airport Jizan.

Property (Assets) Manager

Working as a Property (Assets) Manager and job responsibilities are mentioned below. • Maintain and update all documents and records on a regular basis • Ensure expense control within operating budget • Execute marketing initiatives in coordination with corporate marketing teams • Oversee completion of loan asset disposition plans • Proposed and developed property management improvement initiatives • Evaluated low-profile markets for business activity realignment • Supervised currency and accuracy of asset management documents and records. • Work closely with HR to help manage the recruitment process • Answer phones for Service Manager(s), plus rollover calls for Senior Managers, Management Team, Service Managers, and Assistants • Provide assistance and information to business partners, operations, control teams, and portfolio managers relating to Product Development and Management • Develop clear and concise reports that identify strategic information and provide recommendations for performance improvement • Manage and work with internal and external partners to automate and improve existing metrics and management reports • Providing administrative support to Client Service Management team, including Senior Service Manager and Regional Service Manager • Work with senior leaders and internal business managers to execute key strategic projects and assist with solving a day-to-day business issue • Provide analytical support for performance indicators and quality metrics to measure the performance of providers of licensed data • Management information: supporting collation and monitoring of business targets for senior management • Assisting with the preparation of approval papers, management reports, and board materials • Assist in developing internal know-how, documentation, and policies.

El Seif Engineering Contracting Co. (ESEC) Kingdom of Saudi Arabia.

Aug 2017 – Feb 2020

Central workshop PMV Thumamah Riyadh.

Sr. Procurement Officer

Responsible for dealing with anything related to the ordering of materials, services, and supplies for the company. My Duties: • Conducting research via trade publication, the internet, catalogs, and trade shows to identify potential supplies • Generating and implementing purchasing strategies • Managing purchase requisition and orders • Getting quotations and preparing comparison sheets • Preparing purchase orders and subcontracts • Managing existing vendor and supplier relationships • Responding to internal and external supplier inquiries • Monitoring returns, damage replacements, and warranty claims • Specialist in rental equipment's purchase requisition and purchase order • Ensure procurement activities that comply with corporate policy and procedures • Hold progress meetings with suppliers to monitor performance • Manage the tender process from identification of requirements through to award • Take responsibility for purchases in support of customers related to business processes or internal use. • Negotiates favorable terms, volume discount, and long-term contracts with suppliers for the procurement of goods, services, and supplies • Discuss defects and delivery problems with suppliers and is responsible for negotiating refunds. • Maintain accurate records, reports, and relevant documentation • Maintain record on excel and Monthly Reports etc.

Ufone GSM Pakistan

Feb 2010 – Jun 2017

Rawalpindi / Islamabad

Customer Service Manager

As a Customer Service Manager, my role primarily involves communicating with customers either via phone, email, or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents. Also, in my responsibility to provide a productive and motivating working environment, and address any issues/disputes from customers or clients, etc. My job description & responsibilities are mentioned below: • Delivering a comprehensive service to inquiring customers • Possibly delegating certain customer inquiries to specific teams • Managing a large number of incoming calls and emails • Managing customers’ accounts • Managing Staff members • Keeping a record of customer interaction and details of actions taken • Communicating with internal teams to discuss sales targets • Generating sales leads, building sustainable relationships where necessary • Develop service procedures, policies, and standards • Keep accurate records and document customer service actions and discussions • Analyses statistics and compile an accurate report • Reporting back on results. • Maintain an orderly workflow according to priorities. • Provide help to customers using company products & services • communicate courteously with customers by telephone, email, letter, and face-to-face • Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants • Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill • Issue refunds or compensation to customers • Keep accurate records of discussions or correspondence with customers • Analyses statistics or other data to determine the level of customer service the company is providing • Produce written information for customers, often involving the use of computer packages and software etc

Education

British Council (UK)

Jan 2020 – Jan 2021

NEBOSH , Health & Safety

Othm Qualification

Jan 2019 – Jan 2020

Othm Level 6 Diploma In Occupational Health & Safety, Health & Safety

Board of Technical & Engineering Professionals

Jan 2014 – Jan 2017

Diploma in Supply Chain (Procurement) & Assets Management, Supply Chain, Procurement & Assets Management

Iqra Educational & Technical Council

Jan 2010 – Jan 2013

Diploma In Information Technology , IT ENGINEERING

The Oxford Program

Jan 2010 – Jan 2011

The Secret Code Certification, Mind Science Program

National Degree College

Jan 2007 – Jan 2009

FSc Pre-Medical (1st Division), Pre-Medical

The Institute Publications International (Regd)

Aug 2008 – Nov 2008

Air Ticketing Certification, Basic Air Ticketing Course

Islamabad Academy (Regd)

Sep 2006 – Sep 2007

English Language Certification, English Language Course

The Institute Publications International (Regd)

Jan 2006 – Aug 2007

Computer Certification, Basic Computer Course (Microsoft Office, Operating Systems) etc.

The Institute Publications International (Regd)

Oct 2006 – Jan 2007

Flight Steward Certification, Flight Steward Course

Allama Iqbal High School

Jan 2006 – Jan 2007

Matriculation (A-ONE), Science

Technical Training Center Islamabad

Oct 2005 – Jan 2006

Business Management Certification, Business Management Course

Waseem Khan

I am a Multi-Talented Person and I'm Enthusiastic about My Work.

Skills

Languages