William Krause, Seasoned Technical and Customer Support Specialist

Northwest Vapors LLC

Feb 2011 – Present

St Helens, OR

Founder, Production Manager, IT Support

● Resolved technical issues promptly, ensuring productivity goals were met. ● Managed multiple projects concurrently, ensuring timely completion and adherence to budget constraints. ● Supervised employee performance, preventive maintenance, and safety protocols. ● Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns. ● Provided Tier 1 IT support to non-technical internal users, offering desk-side assistance and support services. ● Fostered a collaborative work environment, improving IT support delivery and overall team efficiency.

Viper Advanced Network Services (Comcast Business)

Apr 2019 – May 2021

Oregon

Network Technician

● Installed cabling, wireless routers and telephone systems for data communications networks. ● Performed network diagnostics to assess performance levels of new installations and identify faults in existing infrastructure. ● Replaced failed hardware components in server rack systems, including hard disks, power supplies, and other field-serviceable parts. ● Troubleshot and resolved hardware and software issues, improving network reliability. ● Traveled to remote office locations for node installations and client software rollouts.

Intel Corporation

Feb 2006 – Feb 2011

Hillsboro, OR

Technical Marketing Manager Desktop Processors

● Delivered training sessions for sales teams on product specifications and unique selling points, enhancing sales performance. ● Assisted in creating user-friendly technical materials to simplify complex concepts for non-technical audiences. ● Managed trade shows and other promotional events to showcase products and generate leads for the sales team. ● Designed and built demo systems, including servers, desktops, racks, and mobile computers. ● Orchestrated successful trade show presentations, contributing to new business partnerships and collaborations

Intel Corporation

Feb 2003 – Feb 2006

Hillsboro, OR

Technical Marketing Engineer / Lab Manager

● Trained sales representatives in product features, boosting their confidence in selling complex technology solutions. ● Delivered on-site training at customer locations to resolve issues with planned or deployed technical solutions. ● Improved lab efficiency by automating processes and upgrading equipment. ● Built and maintained office PCs, networks, and supported mobile devices. ● Established, repaired and optimized networks by installing wiring, cabling and devices

Intel Corporation

Feb 1999 – Feb 2003

Hillsboro, OR

Corporate Demos Technical Marketing Engineer

● Developed tailored presentations for diverse audiences, maximizing engagement and relevance. ● Delivered Intel corporate demonstrations for executive keynotes, trade shows, and press events globally. ● Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Intel Corporation

Feb 1993 – Feb 1999

Hillsboro, OR

Technical Marketing Engineer and Unix Lead for Server Group (ESG)

● Collaborated across departments to create targeted marketing campaigns for specific audiences. ● Provided technical support for server and desktop issues. ● Trained sales representatives on product features, enhancing their ability to sell complex solutions. ● Played a key role in securing large accounts through strong technical knowledge and persuasive communication

United States Navy

Dec 1985 – Jun 1989

Portsmouth, VA

Hospital Corpsman

Advanced X-Ray Technician ● Provided patient care to service members and their dependents in a hospital setting. ● Performed X-rays, CT scans, and ultrasounds as per doctor requirements.. ● Acted as field medic for US Marines during deployments.

William Krause

Seasoned Technical and Customer Support Specialist

Skills