William (Brandon) Marshall

Message

Intro

Burbank, CA, United States

Behavioral Health Counselor at BrandonMarshallCounseling.com

Studied Psychology at Claremont Lincoln University

brandonmarshallcounseling.com

Joined July 6, 2025

Skills

Languages

English

Native or Bilingual

About

Operations Professional with 19 years of experience in operations management for various multinational corporations. Passionate about best-in-class business solutions that promote employee satisfaction, customer retention, and return on investment. Utilizes Forbes Five-Star hospitality training to curate dynamic, personalized service relationships. Leverages emotional intelligence and stays strong under pressure when others fall away.

Experience

BrandonMarshallCounseling.com

Sep 2020 – Present

Burbank, CA

Behavioral Health Counselor

Oversee behavioral change for individuals who experience maladaptive behavioral patterns. Perform one-on-one counseling sessions that evaluate sensory perception, cognition, emotion, and response. Help clients identify triggers, establish new coping mechanisms, develop emotional resilience, process unresolved memories, and form healthier internal and external relationships.

Figure 8

Aug 2019 – Sep 2020

Los Angeles, CA

Property Manager

Oversaw tenant relations and management of 150 units for a high-profile real estate firm. Forged new levels of tenant and owner satisfaction by expertly managing vacancies, maintenance requests, operational budgets, and HCIDLA compliance.

Printful

Oct 2017 – Aug 2019

Chatsworth, CA

Call Center Manager

Oversaw call center for a $100-million clothing start-up. Responsible for brand awareness, agent development, website conversions, customer engagement, and quality assurance. Monitored KPIs and optimized call center productivity levels.

Groundwork Coffee

Dec 2015 – Oct 2017

North Hollywood, CA

Dispatch Manager

Oversaw physical assets and logistics for a $25-million beverage conglomerate. Supervised the production and distribution of Cold Brew and Nitro Brew products. Enforced safety measures regarding bacterium testing, cross-contamination, temperature storage, batching accuracies, and fleet maintenance. Generated new accounts and oversaw Joe to Go events.

Belmond El Encanto

Mar 2014 – Dec 2015

Santa Barbara, CA

Front Office Manager

Oversaw front office operations for a Forbes Five-Star hotel. Responsible for the deployment of 800 LQA service standards on a daily basis. Trained and developed team members to curate personalized service experiences whenever possible.

Sunset Tower Hotel

Jan 2013 – Mar 2014

West Hollywood, CA

Front Office Manager

Oversaw front office operations for a celebrity boutique hotel. Responsible for service standards in accordance with existing accolades: AAA Four-Diamond rating, Conde Nast Traveler Award, and #1 Trip Advisor ranking. Coordinated guest relations and private security for the Academy Awards, Golden Globes, Screen Actors Guild, Grammy Awards, and Tower Bar.

Legacy at Westwood

Jul 2011 – Jan 2013

Westwood, CA

Concierge Manager

Oversaw community relations for a full-service luxury apartment community. Responsible for guest service metrics in accordance with 24-hour concierge, bell, valet, and security teams. Ensured reliable access to private dog park, private rooftop pool, private fitness center, private business center, and other amenities.

Hotel Amarano Burbank

Jun 2008 – Jul 2011

Burbank, CA

Guest Service Supervisor

Oversaw front office operations for a luxury boutique hotel. Supported front office cohesiveness by training new-hires, monitoring service interactions, responding to guest escalations, and working cross-functionally with Sales and Catering to ensure sold-out occupancies.

The Auto Club

Sep 2006 – Jun 2008

Burbank, CA

Dispatcher

Dispatched emergency services for the Los Angeles Police Department and California Highway Patrol. Assisted Supervisor with new-hire training and quality assurance reviews. Responsible for the reduction of hold times, abandonment rates, and territory disputes. Performed service failure investigations for BMW and Lexus in accordance with contractual obligation.

Education

Claremont Lincoln University

Jun 2018 – Dec 2022

BA, Psychology