Experienced procurement specialist skilled in inventory management, vendor relations, and project leadership. Proficient in negotiation, contract management, and RFP preparation. Strong communicator with a focus on driving efficiency and cost-effectiveness. Expertise in product design, financial analysis, and strategic decision-making. Dedicated to innovation and delivering results across the product lifecycle.
Experience
Evike.com
Feb 2019 – Present
Alhambra, CA
Senior Procurement Agent
➢ Procurement and Inventory Management:
- Took charge of inventory procurement and managed out-of-stock products, orchestrating a diverse range of 12,000+ items. Demonstrating exceptional organizational and project management skills using SAP system.
➢ Vendor Management:
- Leading a list of 130+ vendors, actively fostering and maintaining robust relationships to secure reliable and timely procurement of goods and services.
➢ Communication and Issue Resolution:
- Orchestrated daily communication via 100+ emails to rectify discrepancies and highlighting excellent
multitasking and communication abilities
➢ Leadership and Decision-Making:
- Took proactive measures to follow up on projects and made executive decisions, showcasing strong
leadership and decision-making skills in overseeing project progress
➢ Product Design and Development:
- Lead product design and research/development in weekly RND meetings for the Airsoft industry, leading cross-functional teams and managing project timelines
➢ Client Engagement:
- Actively engaged in daily business-to-client communications, ensuring satisfaction through clear and timely communication practices.
➢ Data Entry and Project Management:
- Proficiently managed office suite data entry and tools to maintain accurate records and track project progress while utilizing ERP systems.
➢ Financial Analysis and Strategic Decision-Making:
- Conducted daily financial analysis of company budget and inventory levels
➢ Relationship Cultivation and Management:
- Took responsibility for cultivating and managing relationships between the company and vendors/clients while facilitating effective communication.
➢ Negotiations in Contract / Terms and Conditions:
- Skillfully negotiated contract terms and conditions
➢ RFP (Request for Proposal):
- Led preparation and submission of RFPs, proposing tailored solutions to meet client needs.
➢ Oversaw Life Cycle of Products:
- Managed entire product life cycle, from conception to market launch
Evike.com
Nov 2011 – Feb 2019
Alhambra, CA
Customer Service Team Lead
➢ Team Leadership and Productivity Improvement:
- Led a team to significantly boost productivity, achieving a higher volume of calls and emails through strategic guidance and motivation.
➢ Efficiency Enhancement through Procedure Implementation:
- Spearheaded the implementation of new procedures to enhance team efficiency, resulting in streamlined
workflows and improved performance.
➢ Customer Guidance and Support:
- Provided friendly and professional guidance to customers through daily phone calls and emails, ensuring
optimal satisfaction and retention.
➢ Transaction Processing and Communication:
- Managed the processing of recurring and daily electronic transactions, while effectively tracking and
communicating wire transfers for both retail and wholesale customers.
➢ Task Closure and Timely Completion:
- Demonstrated a consistent ability to close all cases and resolutions promptly, ensuring all tasks were
completed by the end of each day, showcasing commitment to efficiency and thoroughness.
