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Winners Elekwachi

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Intro
Lagos, Nigeria
Customer Service and Operations Officer at Landmark Africa
Studied Human Kinetics at University of Benin, Edo State, Nigeria
Joined July 26, 2023

Skills

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English
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Fluent
About
I am unrelenting and always learning. I trust in my abilities and in my drive for growth and success.
Experience
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Landmark Africa
Jan 2021 – Present
Victoria Island, Lagos, Nigeria
Customer Service and Operations Officer
Respond to clients and customers’ queries through emails, phone calls and live chat. • Providing customer relationship management duties to clients within the business including some fortune 500 companies like Cross Boundary, Regus, PwC etc. • Curating, sharing, and analyzing customer feedback survey to over 50 businesses within the ecosystem with an 85% response rate. • Onboarding new clients into the ecosystem • Managing operational functions within the facility including valet and parking services, vendor and facility works scheduling, security customer success, pest control, diesel analysis etc. • Selling and cross selling ecosystem offerings with over $50k made for the company through excellent customer relationship management service offered to existing clients.
Education
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University of Benin, Edo State, Nigeria
Jan 2014 – Jan 2018
B.Sc, Human Kinetics