Winners Elekwachi

Landmark Africa

Jan 2021 – Present

Victoria Island, Lagos, Nigeria

Customer Service and Operations Officer

Respond to clients and customers’ queries through emails, phone calls and live chat. • Providing customer relationship management duties to clients within the business including some fortune 500 companies like Cross Boundary, Regus, PwC etc. • Curating, sharing, and analyzing customer feedback survey to over 50 businesses within the ecosystem with an 85% response rate. • Onboarding new clients into the ecosystem • Managing operational functions within the facility including valet and parking services, vendor and facility works scheduling, security customer success, pest control, diesel analysis etc. • Selling and cross selling ecosystem offerings with over $50k made for the company through excellent customer relationship management service offered to existing clients.

Skills

Languages