I am unrelenting and always learning. I trust in my abilities and in my drive for growth and success.
Experience
Landmark Africa
Jan 2021 – Present
Victoria Island, Lagos, Nigeria
Customer Service and Operations Officer
Respond to clients and customers’ queries through emails, phone calls and live chat.
• Providing customer relationship management duties to clients within the business including some fortune 500 companies like
Cross Boundary, Regus, PwC etc.
• Curating, sharing, and analyzing customer feedback survey to over 50 businesses within the ecosystem with an 85% response rate.
• Onboarding new clients into the ecosystem
• Managing operational functions within the facility including valet and parking services, vendor and facility works scheduling, security customer success, pest control, diesel analysis etc.
• Selling and cross selling ecosystem offerings with over $50k made for the company through excellent customer relationship management service offered to existing clients.