Wisdom Kachidza, Sales, Customer Service, Data Capturing

About

As a virtual sales and support consultant in my previous role, my daily quotas were to make 120 calls per day. The reason for this target was to ensure that I was able to connect with a sufficient number of prospects and customers and provide them with the necessary support and assistance. While this may seem like a high number, it was achievable due to the efficient processes and systems that were in place, including the use of advanced CRM software and automated dialling tools. I found that having a specific target helped me to stay focused and motivated, and I was able to consistently meet or exceed my daily quotas. However, it was important to strike a balance between quantity and quality, and I always made sure to give each call the time and attention it deserved to provide a personalized and effective customer experience.

Experience

Mukuru

Jan 2020 – Present

Cape Town, South Africa

Virtual Sales and Support Consultant

Highly motivated Virtual Sales and Support Consultant with excellent customer service skills seeking a challenging role in the remittance industry. Skilled in selling financial services and providing technical support to customers. Able to build strong relationships with clients and provide solutions to their concerns. Answer customer inquiries via phone, email, and live chat in a timely and professional manner. Promote remittance services to potential customers and explain product features, benefits, and pricing. Identify customer needs and offer personalized solutions to meet their requirements. Assist customers in completing online registration and transaction processes. Follow up with customers after transactions to ensure satisfaction and resolve any issues. Collaborate with internal teams, including compliance, risk, and operations, to resolve complex customer issues. Meet and exceed sales targets and customer satisfaction goals.

Grand Millennium Business Bay, Dubai

Jan 2018 – Jan 2020

Dubai, UAE

Account Manager

Experienced Hotel Account Manager with exceptional interpersonal and communication skills seeking a challenging role in the hospitality industry. Proficient in managing accounts, building relationships, and delivering results through effective customer service and strategic planning. Manage a portfolio of key accounts, including corporate clients and travel agents, to maximize revenue and customer satisfaction. Develop and implement strategic account plans and business development initiatives to identify new opportunities for revenue growth. Conduct regular account reviews to assess performance and identify areas for improvement. Collaborate with cross-functional teams, including sales, marketing, and operations, to deliver exceptional customer service and exceed client expectations. Negotiate contracts and rates with clients to ensure profitability and maintain competitive advantage. Maintain accurate and up-to-date records of account activity and performance.

Education

Alison

Jan 2017 – Mar 2018

Diploma in Tourism and Hospitality Management, Tourism and Hospitality Management

Wisdom Kachidza

Sales, Customer Service, Data Capturing

Skills

Languages