Wiseman Gelem

About

Hello, my name is Wiseman, and I am a dedicated professional with a diverse skill set tailored to excel in administrative and customer service roles. With a solid foundation in electronic mail management, people management, and customer service, coupled with proficiency in office administration tools such as Microsoft 365, I bring a wealth of experience and a proactive approach to every task I undertake.

Experience

South Africa Reserve Bank

Jan 2020 – Mar 2024

Cape town

Service Worker

Help clients find benefits • Quality Assurance • Deal with clients daily, face-to-face, over the phone and by email. • Acting as adviser, taking, and responding to inquiries and complaints from clients. • Providing reliable support to managers, staff, and office visitors, handling basic office tasks, and monitoring office operations to increase efficiency, quality, and lower costs. • Doing general work duties and cleaning and maintaining hygiene • Warehouse duties by lifting heavy equipment and driving forklift during special operations. • Assist artisan on their duties when free

Shoprite

Jan 2019 – Dec 2019

Cape town

Customer Service/General Assistance

• Data Entry: Inputting and managing data in various systems or databases, including customer information, financial records, and inventory data. • Answering Phones and Emails: Handling incoming calls, emails, and inquiries from clients, customers, or colleagues and providing appropriate responses or directing them to the relevant person. • Customer Service: Assisting customers with inquiries, providing product or service information, and addressing concerns. • Mail Handling: Sorting and distributing incoming mail and preparing outgoing mail or packages. • Assisting Colleagues: Providing support to other team members and assisting with tasks as needed. • Follow-Up: Keeping track of pending tasks, following up on deadlines, and ensuring tasks are completed in a timely manner. • Multitasking: Managing multiple tasks and responsibilities simultaneously to ensure efficient operations. • Confidentiality: Maintaining the confidentiality of sensitive information and adhering to privacy guidelines. • Stock check: Worked at a warehouse loading products, parts, and merchandise into designated packages at a warehouse.

Labour flow

Dec 2016 – Dec 2018

Cape town

Entry level admin

coordinating meetings and appointments, answering phone calls and emails, managing files and documents, data entry, invoicing, and managing budgets. Administrative roles may also require basic bookkeeping, conducting research, and maintaining accurate records. word processing, spreadsheets, and email management systems.

Education

Mancosa College

Jan 2023 – Dec 2023

Certificate, Information Technology

Coursera

Jun 2023 – Sep 2023

Certificate, IT Support

Cisco

Jan 2021 – Jun 2021

Badge Certificate , Cyber Security

Voorbrug secondary school

Jan 2013 – Dec 2017

High School Diploma, GED

Skills

Languages