Wyn Furlow , Driven remote CS professional with 8+ years experience.

About

Driven and dedicated remote professional with 8+ years of customer service experience in hospitality and healthcare. Excellent verbal and written communicator able to build rapport and provide exceptional service to customers. Skilled multi-tasker able to operate multiple computer systems while having seamless conversations. Comfortable working independently or collaboratively. Strong time management and organization skills. Continuously seeking to expand knowledge and skills through professional development. Passionate about leveraging expertise to add value in a remote role. Operate own successful ecommerce business managing all operations. Let's connect to discuss how my skills can benefit your team!

Experience

Zemos Logistics

May 2022 – Nov 2023

Dallas, TX

Front Desk Representative

Proficient in Microsoft Office Suite and CRM software. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Exceptional customer service skills, with a focus on providing a positive and welcoming experience to all guests. Ability to remain calm and professional in high-pressure situations. Deep understanding of logistics operations, including coordinating shipments, ensuring on-time delivery, and managing inventory. Strong communication skills. Team player with strong collaboration skills Continuous learner and committed to professional development. Cultural sensitivity and awareness.

Rocket Lister/Lister Assister

Sep 2021 – May 2022

Phoenix, AZ

Customer Service Representative

Managing Incoming Calls and Customer Inquiries. Generating Sales Leads That Develop into New Customers. Manage large amounts of incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Maintaining Integrity of Client Data. Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and filed documents.

Taste Bar + Kitchen

Sep 2019 – Mar 2020

Houston, TX

Restaurant Ambassador

Engaged with customers, providing exceptional service and ensuring a positive dining experience by promptly addressing inquiries, resolving issues, and making personalized recommendations. Collaborated with kitchen staff and management to ensure accurate and timely delivery of orders, maintaining a smooth flow of operations and minimizing customer wait times. Executed effective marketing strategies, including social media campaigns and promotional events, resulting in increased customer turnout and brand awareness. Trained and supervised new staff members, fostering a cohesive team environment and ensuring consistent adherence to restaurant policies and procedures. Able to perform high-quality work while unsupervised. Able to handle money accurately and operate a point-of-sale system.

Canopy/Woodbar

Oct 2017 – Sep 2019

Houston, TX

Restaurant Ambassador

Created and executed innovative marketing strategies to increase customer engagement and drive foot traffic to the restaurant, resulting in a 20% increase in monthly sales. Provided exceptional customer service by promptly addressing inquiries, resolving complaints, and ensuring a positive dining experience for guests. Collaborated with cross-functional teams to organize and host special events, such as wine tastings and chef demonstrations, attracting new customers and building brand loyalty. Conducted staff training sessions on menu knowledge, sales techniques, and customer interaction, leading to improved staff performance and increased customer satisfaction ratings. Mixing beverages using an extensive range of ingredients and creating unique drinks.

Hunky Dory

Jun 2016 – Oct 2017

Houston, TX

Restaurant Hostess/Floor and Bar Area Assistant

Demonstrated exceptional customer service skills by promptly greeting and seating guests, assisting with menu selections, and addressing any concerns or special requests. Efficiently managed multiple tables, ensuring timely order taking, accurate delivery of food and beverages, and prompt clearing of tables to maintain a smooth dining experience. Collaborated with kitchen staff and management to ensure accurate and efficient communication of orders, special requests, and any necessary modifications to ensure the highest level of customer satisfaction. Upsold menu items and promoted daily specials, resulting in increased revenue and customer satisfaction. Greet guests as they enter and putting them on a waiting list as necessary. Provide guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engage with guests to ensure they're happy with food and service. Respond to complaints and help to resolve them. Answer phone calls, taking reservations and answer questions.

University of Texas at Dallas

Aug 2015 – May 2016

Dallas, TX

Lab Technician

Performing laboratory tests to produce reliable and precise data to support scientific investigations. Researched Vagus nerve stimulation during rehabilitative training to determine the enhancement of forelimb recovery after an ischemic stroke in aged rats. Proficient in rodent handling techniques including stereotaxic surgeries and microinjections utilized in UT Dallas labs to study neural circuits and behavior. Assisted graduate research tracking rat models of reward-seeking behaviors in response to optogenetic stimulation of dopamine neurons.

Novus Health Services

Oct 2014 – Jun 2015

Dallas, TX

Quality Assurance Assistant

Monitor compliance to policies and procedures including but not limited to nursing documentation. Maintain integrity of client medical record (chronological and content) and file nurse related documents in the client chart located in the office, includes thinning and filing. Participate in scanning and upload to client electronic medical records . Conduct documentation in-services and other quality assurance training programs as requested. Create and maintain supply of open charts. Maintain confidentiality of all employee/client records and information. Data entry to incident and infection logs as assigned by nursing director. Performs additional duties as assigned. Maintain files & assessed payment from various insurance carriers.

Starbucks

Dec 2005 – Aug 2012

Houston, TX

Barista

Promote coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies. Welcome customers by determining their coffee interests and needs. Educate customers by presenting and explaining the coffee drink menu. Sell coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino. Generate revenue by attracting new customers, defining new and expanded services and products. Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintain safe and healthy work environment by following organization standards and sanitation regulations. Improve quality results by studying, evaluating, and re-designing processes. Update job knowledge by participating in educational opportunities. Enhance coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education

University of Texas at Dallas

Aug 2009 – May 2016

Bachelors in Science, Neuroscience

Baylor University

Aug 2008 – May 2009

Bachelors in Science, Neuroscience

Houston Community College

Aug 2004 – May 2008

Associates Degree, Liberal Arts

Wyn Furlow

Driven remote CS professional with 8+ years experience.

Skills

Languages