Xhuljano Mandreja

About

My field of working are Marketing ,Sale ,Teaching ,Tech Support (troubleshooting) .I can use advanced search strategies (using search operators) to find reliable information on the internet.I can use web feeds to be updated with content i am interested in.I can assess the validity and credibility of information using a range of criteria. Im aware of new advances in information search,storage and retrieval.I can save information found on the internet in different formats. I can use cloud information storage services.During my experiences I have achieved many competencies in different fields, I am very ambitious and attentive.

Experience

Teleperformance Greece

Nov 2020 – Present

Greece

Customer/Agent service representative

Associate Credit Collector from 18/09/2021 - 31/09/2022 Responsible for monitoring and maintaining assigned accounts- agent calls, account adjustments, small balance write off ,assisting via calls or email to make payment in time. Customer/Agent service representative from 23/11/2020 - Ongoing Answering inquiries about products specification via phone, chat and email with customers and agents from Italy and other EU country. Maintaining solid customer relationships by handling their questions and concerns with speed and

Agricultural Employer

Nov 2019 – Oct 2020

Greece

Agricultural Employer

Farm worker used to raise and harvest products on a farm, trasporting gods and magazinating

ABSS

Feb 2019 – Jul 2019

ALBANIA,TIRANE

Reservations agent

Research, explore different travel destination options. Plan and organize travels ( Cisalpina Tours is the leading Italian Travel Management Company) Book tickets.

Education

Faculty of Foreign Languages - University of Tirana

Oct 2016 – Sep 2018

Master of Science in Teaching, Department of Italian Language

UNIVERSITY OF FOREING LANGUAGES "LUIGJ GURAKUQI"

Oct 2011 – Jun 2015

BACHELOR DEGREE, Italian Culture and Language

Skills

Languages