Yaël Chausson

About

Adaptable and positive professional with 8+ years of experience in customer care, negotiations, admissions and virtual assistant work. In the last couple of years I have focused on managing a team in international admissions, generating high levels of employee morale and engagement and providing exceptional care for both students, partners and staff. I am currently teaching Business English and free to do part time remote work.

Experience

Alchemy Language Consultancy:

Aug 2020 – Present

Online

Business English teacher and coach

Teaching business English online, one to one, group classes and in company classes Official exam preparation, Cambridge, TOEIC, English exam preparation for pilots, lawyers, Insurance, Finance professionals English Interview preparation skills

Upwork and private clients

Sep 2017 – Present

Virtual assistant

Creating and sending invoicing. Sorting inbox and replying to emails, dealing with requests and giving quotes. Calendar management.

ESL

Sep 2018 – Jul 2020

Barcelona

International Admissions Manager

Recruitment- dealt with full circle of recruitment for officers within my teams and other european teams Plan and organise the workload between the teams Training, coaching and the evaluation of the IAC officers Monitor the quality of the customer service provided by the team (written,oral, provide feedback and coaching) Communicate and enforce policies Deal with escalated complaints, including negotiation and conflict resolution.

British home

Dec 2017 – Jun 2018

Merida

Business English Teacher

Teaching English to adults in a business setting (A1 to C2 level). Preparing some of my students to pass the Cambridge English Language Assessments and EOI exams. Provided coaching, motivation and follow ups to assess and monitor progress.

Education

University of East Anglia

Jan 2010 – Jan 2014

2.1, Interpretation and Translation (French, Spanish and English)

Skills

Languages