Highly motivated and results-driven professional with over 10 years of progressive leadership and administrative experience across early childhood education, healthcare, and customer service environments. Demonstrated expertise in compliance monitoring, family eligibility determination, billing and coding, health information management, and team leadership. Bilingual in English and Spanish with a strong commitment to regulatory compliance, operational excellence, and delivering high-quality service to families and providers.
Experience
Early Learning Coalition Of Manatee
Sep 2020 – Present
Palmetto, FL
Provider Relations Specialist
• Manage SR and VPK contract renewals, initiations, and onboarding of new providers.
• Provide training and technical assistance regarding School Readiness, VPK, and funder regulations.
• Conduct desktop and onsite contract monitoring to ensure compliance.
• Verify attendance roster submissions and process provider payments through the Statewide Database.
• Research, review, document, and process payment adjustments for multiple funding sources.
• Conduct attendance monitoring to validate payment accuracy across funding groups.
Publix Super Markets, Inc.
Sep 2022 – Oct 2024
Lakewood Ranch, FL
Pharmacy Technician
• Prepared and organized medications for dispensing.
• Maintained pharmacy inventory and ensured regulatory compliance.
• Assisted patients and healthcare providers with inquiries.
• Managed medication labeling, calculations, and documentation.
• Ensured adherence to safety and infection-control procedures.
Medical Center llc
Oct 2018 – Oct 2024
Bradenton, FL
Health Information Management Staff
• Retrieved and reconciled medical records and documentation.
• Researched and processed accounts within Horizon Patient Folder (HPF).
• Assisted with Release of Information (ROI) requests and account merges.
• Monitored physician documentation compliance and delinquency reports.
• Supported HIM Director with statistical and compliance reporting.