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Yaryna Stetsiv

Collection and cash application specialist

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Intro
Warsaw, Poland
Collection and Cash application process specialist at Infosys Poland
Studied International Marketing at University of Lodz
Studied Business Management at University of Lodz
Accounting
Joined October 7, 2022

Skills

Languages

English
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Fluent
Ukrainian
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Native or Bilingual
Russian
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Native or Bilingual
Polish
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Advanced
About
Collection and Cash Application specialist with experience in UK market. Able to handle big volume of customers while paying careful attention to each overdue item on customer account. Offering excellent interpersonal skills that doesn’t make debt collection process unpleasant to customers and profits in developing long-term relationships. At the same time able to find a solution for complicated collection cases where customer is very hard to reach. Precise in cash application activities and experienced to do investigations for clearings. Strong Excel and SAP skills.
Experience
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Infosys Poland
Mar 2022 – Present
Lodz, Poland
Collection and Cash application process specialist
• Recognizing and communicating invoice queries to respective department • Following up on overdue items via email, phone, customer portals • Defining reasons for payment delay • Close cooperation with customer service and sales team • Processing incoming payments (cheques, wires, RIBA) on daily basis • Clearing customer accounts • Handling unapplied cash and processing refunds • Organizing and developing the accounts receivable process for UK market • Organizing preventive measures to reduce overdue balance • Calculating bad debts • Performing month end closing activities • Providing cash application and collection training to newcomers
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Infosys Poland
Mar 2021 – Mar 2022
Lodz, Poland
Collection and Cash application process executive
• Recognizing and communicating invoice queries to respective department • Following up on overdue items via email, phone, customer portals • Defining reasons for payment delay • Close cooperation with customer service and sales team • Processing incoming payments (cheques, wires, RIBA) on daily basis • Clearing customer accounts • Handling unapplied cash and processing refunds
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Infosys Poland
Mar 2019 – Sep 2019
Lodz, Poland
Quality and Knowledge Management intern
• Preparing process related knowledge tests • Collecting and Structurizing knowledge test results for reports • Working on improving process and product knowledge
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Capita Customer Solutions
Jun 2018 – Dec 2018
Lodz, Poland
Junior Customer Advisor
• Assisting customers with making order • Selling the best offer to customer • Offering after purchased care and support
Education
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University of Lodz
Oct 2019 – Jun 2021
Master, International Marketing
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University of Lodz
Oct 2016 – Jun 2019
Bachelor, Business Management
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