yasir nazir

I am a customer service representative from the last 5 years so I have a perfect command on customer satisfaction.

Message

Intro

Lahore, Pakistan

Customer support Specialist at Infinite Connections

Studied English at Punjab University

Studied Physics, Chemistry, Maths at Punjab college

Consumer Services

Joined July 19, 2022

Skills

Languages

English

Fluent

Urdu

Native or Bilingual

About

My name is " Yasir Nazir ". I live in Lahore. It is the city of Pakistan. Almost 1 year before I have completed my last degree of BA in English Literature from punjab university. From the last 5 years I have been doing different jobs all the jobs I have done is about Customer service and sales. Currently I am working in inbound American call center named " Infinit connections ". I work there as a customer sales representative and Customer service representative as well. People of America call us and ask about getting new cable internet services, I assist them probe about the service they are looking then according to their needs I create a package for them. Before that I worked in "Mindbridge" I worked over there as a Chat support specialist. My work over there is to solve the issues of the riders in delivering the food to customers. Most of the time I had to talk with vendors and customers to solve the issues. I worked for 6 months as a chat support Specialist then I promoted to Shift lead. After working 5 months more I get promoted to team lead so I do know pretty well about google spread sheets and Ms excel because as a team lead I had to check and balance on the quality of all the agents so I keep the records on spread sheet and given the access to all the team members so that they can check their mark downs. I am very good in multi-tasking and have a strong command on English communication.

Experience

Infinite Connections

Feb 2021 – Present

Gulberg

Customer support Specialist

It is a Pure Inbound call center. People of America reach out to us via calls and ask about the service or getting new cable internet services, I assist them probe about the service they are looking then according to their needs I create a package for them.

Mindbridge

Nov 2019 – Jan 2021

Lahore Kashmir road

Chat Support Specialist

I worked in "Mindbridge". It is the famous BPO in Lahore. I worked over there as a Chat support specialist. My work over there is to solve the issues of the riders in delivering the food to customers. Most of the time I had to talk with vendors and customers to solve the issues. I worked for 6 months as a chat support Specialist then I promoted to Shift lead. After working 5 months more I get promoted to team lead so I do know pretty well about google spread sheets and Ms excel because as a team lead I had to check and balance on the quality of all the agents so I keep the records on spread sheet and given the access to all the team members so that they can check their mark downs.

Education

Punjab University

Aug 2019 – Oct 2021

Bachelor in English Literature, English

Punjab college

Jun 2016 – Mar 2018

Fsc (pre Engineering), Physics, Chemistry, Maths