My years of experience in system administration and IT support have allowed me to acquire the necessary skills to accompany you and make your life easier.
Serious, autonomous and rigorous, I will be able to advise you with your infrastructures that they are already existing or to be born.
Here are the main fields in which I can bring you my help:
Hosting / Cloud :
Setting up dedicated servers and infrastructures
Setting up of high availability infrastructures
Installation of shared hosting
Virtualization with Proxmox, VMware
Monitoring :
Implementation of monitoring infrastructure for :
Website
Dedicated infrastructure
Support:
Management and setting of DNS domain names
Creation and configuration of mailboxes (MXPLAN, EMAIL PRO, EXCHANGE, OFFICE365)
Restoration of hacked web site and correction of vulnerability.
Experience
HostPapa
Apr 2022 – Present
Ontario, Canada
Technical Support (web hosting) EN-FR
.Solve customers' web technology problems using chat, email/tickets, and phone.
.Install, configure, maintain and solve errors for content management systems including WordPress, Drupal, Joomla, etc.
.Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
.Add, update, and remove DNS records
.Troubleshooting issues with email, DNS, and domains
