I have 4+ years of working experience as an IT Support and 5+ years as an IT Service Desk Analyst in local and international companies. And I have the ability to adapt quickly, Analytical Thinking, Problem Solving, Support experience, understand the scope of work well, be able to analyze existing problems, and be able to work both in teams and as an individually. Skills of IT Support Analyst and IT Service Desk Analyst is responsible for customer support, offering both service and technical support to in-house staff and external clients. It is the job to analyze and resolve problems, be they installation, maintenance, or implementation issues of software and hardware technologies. This support is provided through remote communication, either telephonically or via email, with the client. Duties can include providing end-user training and education, installing new and updated hardware and software versions, and troubleshooting issues.
