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Daniel Shapovalov

Team Lead · Senior Sales Manager · Account Manager · Senior Customer Support · Customer Support Team Lead

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Intro
Batumi, Georgia
Studied TEACHER OF ENGLISH AND JAPANESE LANGUAGES at Kharkiv National Pedagogical University 2004 - 2008
Mental Health Care
linkedin.com/in/yokaisama
Joined September 9, 2022

Skills

Languages

English
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Advanced
Russian
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Native or Bilingual
Ukrainian
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Native or Bilingual
Japanese
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Basic
About
I am a Customer Support professional with an experience of more than seven years in Customer Support and Sales Management. I have been working in different fields, such as IT (web development, E-commerce, games, casino, and app development (IOS/Android)), Construction and design (BIM - Building information modeling), Medical (B2B2C platform for pediatric behavioral care, including pediatric autism). My position is - Client is first, everything else is second! - As a Customer Support Team Lead (Back Office Remote) at Elemy, I have served more than 200+ clients and have built a team of more than ten people. - I have been teaching new employees, even those unrelated to my role, helping clients and developing internal company processes, and writing the SOPs for each of them. Since Elemy was a new company, I was the one who was doing everything from scratch! - As a Customer Support Manager, I have developed many skills in different spheres; I always help my clients and do everything to ensure they have a great experience with us. I am excited about new opportunities where I can grow my skills and my career. I am always up to new challenges! You can reach out to me: -Gmail: shapovalov.danil1998@gmail.com -Skype: live:shapovalov.danil1998 - Or text me on LinkedIn; any of the options work
Experience
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Elemy
Jul 2020 – Sep 2022
Remote
Care Ops Team Lead (Back Offcie/Remote)
Managing and coordinating a large client caseload of clients, bringing together various stakeholders via operational and logistical support to provide quality ABA care to families across the US. Leading the team of Back Office agents, writing SOPs, creating and keeping clients' databases, solving departmental problems, calling clinics for document collection, analyzing if the documents are acceptable for insurance companies, including other tasks related to usual workflow and tasks assigned by upper management. Skills: Team Leadership · Time Management · Problem Solving · Decision-Making · Databases · Leadership
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Mobisoft Ltd. · Full-time
May 2019 – Jul 2020
Remote
Billing Office Manager
Working with product issues, handling clients’ requests, working with objections/complex cases trying to find the solution and fix problems in order not to lose clients base, refunding money for a product using different billing systems in case there is no other option and client needs refund only. Working with product issues, handling clients’ requests, working with objections/complex cases trying to find the solution and fix problems in order not to lose clients base, refunding money for a product using different billing systems in case there is no other option and client needs refund only. Skills: Business Development · Client Relations · Conflict Resolution · Problem Solving · Decision-Making
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GreatDev · Full-time
Sep 2018 – May 2019
Remote
Business Development Manager
Development of business, hunting for connections, product selling. Shopify website-development company. I sell eCommerce websites for professional companies and individuals. GreatDev is a peak-performance and experienced team providing IT services; it is a 5-star+ company based on Upwork reviews. I manage the deals and search for a new connection to provide our services and help businesses implement the best design and programming options to make their product beautiful and have more significant customer reach. Skills: Sales · Digital Marketing · Process Improvement · Business Development
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GENPRO · Full-time
May 2018 – Aug 2018
Remote
Project Manager (BIM)
My role in the company is to move our market from USSR countries to the USA (New York specifically) market. I search for projects using different tools and business media, mostly LinkedIn connections, to set partnerships and work together on the exact construction and BIM project! Successfully found an extensive construction and BIM project in New York for the company as a subcontractor role. Job Role skills: Project Information Management, Project Leading, Scheduling Tasks, Collaborative working, Information Exchange, Team Management.
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LineUp · Full-time
Jun 2016 – Nov 2017
Remote
Manager of Sales
Sales manager of IT product: websites, programs, apps, games, design (all IT parts) Also, I manage the already existing projects that are ongoing in different countries of Europe. Skills: E-Commerce · Business-to-Business (B2B) · Customer Support · Sales Management
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Call Center International · Full-time
Dec 2015 – Jun 2016
Remote
Customer Service Operator
Sales Operator, working with cold client base, sale of cellular communication packages. Sales Operator, working with cold client base, sale of cellular communication packages. Skills: Sales Management
Education
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Kharkiv National Pedagogical University 2004 - 2008
Sep 2004 – Jun 2008
BACHELOR, TEACHER OF ENGLISH AND JAPANESE LANGUAGES
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