Yones Candra Tjung, A lifelong learner and passionate explorer who loves taking on new challenges.

About

Experienced marketing graduate with 10+ years of sales, marketing, and operations expertise. Known for integrity, passion for learning, and attention to detail. Focused in digital marketing, SEO, and content creation in startup and e-commerce sectors for the past 6 years.

Experience

Best Places to Work Organisation

Jun 2024 – Present

Remote

Customer Success Manager

June 2024 – Present: Customer Success Manager at Best Places to Work Organization Leveraging my desire for a remote work environment, I transitioned into this role to support a rapidly growing client base across the dynamic Indonesia and Southeast Asian market. As a Customer Success Manager, my initial focus is on identifying and acquiring promising clients in Indonesia for the first 3 months. Subsequently, I expand my efforts to include developing strategies for regional growth across Southeast Asia. Key Responsibilities:  Market Development (Indonesia): o Conduct market research to identify and qualify potential client companies in Indonesia that align with the Best Places to Work organization's target audience. o Develop and execute lead generation strategies to reach out to promising prospects in Indonesia.  Client Acquisition: o Qualify inbound leads and convert them into paying customers. o Deliver engaging sales presentations tailored to Indonesian companies' needs.

Welocalize

Apr 2024 – Jun 2024

Remote

Google Ads Quality Rater

April 2024 - Jun 2024: Google Ads Quality Rater at Welocalize Leveraging my strong work ethic and desire for a remote work environment, I transitioned from a traditional office setting to an Ads Quality Rater at Welocalize. This position allows me to achieve a healthy work-life balance while contributing to the exciting field of Artificial Intelligence. Key Responsibilities:  Evaluate the quality and relevance of online ads for search engines  Data labeling in target language(s) for machine learning on a large variety of tasks, performing research as needed  Analyze data for accuracy and cultural appropriateness  Maintain a keen eye for detail and apply best practices consistently to maintain high-quality standards  Work independently while meeting strict deadlines  Identify and report technical issues to facilitate smooth operations

Mitra Andalan Systemindo

Mar 2015 – Dec 2023

Jakarta

E-commerce & Digital Marketing

2019: Establish IT online store at B2B marketplace In 2019, I established an IT online store on the B2B marketplace, Indotrading. I developed a user-friendly website for Mitra Andalan Systemindo, optimizing it for performance and incorporating strategic keywords. This project allowed me to enhance my web development skills while meeting the standards of the marketplace. 2018: Establish IT online store at B2C marketplace In 2018, I successfully established an IT online store on Tokopedia and Bukalapak, Indonesia's largest marketplaces. This project enhanced my skills in e-commerce setup, listing management, inventory tracking, and optimizing the customer journey. It has been a successful venture that deepened my understanding of the digital landscape. 2015: Establish a startup company In 2015, I established Mitra Andalan Systemindo as a (bootstrapped) startup company. As the first employee, I built everything from scratch, including office tools, SOPs, hiring, onboarding, and customer database acquisition. This project honed my skills in communication, leadership, and problem-solving, and taught me how to create a thriving business.

Mitra Komunikasi Nusantara

Jun 2012 – May 2014

Jakarta

Sales (Retail)

2012-2014: Sales leadership role at Mitra Komunikasi Nusantara, PT. Tbk. I worked as a sales leader at Mitra Komunikasi Nusantara, PT. Tbk., where I played a key role in promoting and distributing the Cyrus brand of tablets, smartphones, and modems in Indonesia. In 2012, I successfully led the sales team in the Jakarta region, resulting in impressive sales growth. The following year, I took on the challenge of leading the sales team in the Sumatera, Sulawesi, and Kalimantan Islands regions, where I achieved increased market share. In 2014, I developed effective strategies to further boost sales across these regions.

Synnex Metrodata Indonesia

Oct 2000 – May 2012

Jakarta

Sales (Distribution)

2010-2012: Sales leadership role at Synnex Metrodata Indonesia PT. www.synnexmetrodata.com At Synnex Metrodata Indonesia PT., a joint venture between Metrodata Electronics, PT. Tbk., Indonesia, and Synnex Technology International Corp, Taiwan, I held a key role in the top IT distributor in Indonesia. In 2010, I led the sales division in the Jabodetabek area, overseeing profitable expansion in the region. The following year, I took on the responsibility of leading the sales division in the Jabodetabek, Sumatera, and Kalimantan Islands areas, significantly boosting turnover. In 2012, I successfully implemented strategies to increase sales in the West Java, Sumatera, and Kalimantan Islands areas. Throughout my tenure at Synnex Metrodata Indonesia PT., I contributed to the company's growth and success in the Indonesian IT distribution market.

Metrodata e-Bisnis

Jan 2008 – Dec 2009

Jakarta

Channel Development

2008-2009: Channel & Partner Development role at Metrodata e-Bisnis PT. www.synnexmetrodata.com During my tenure at Metrodata e-Bisnis PT, I held the position of Channel & Partner Development manager. Metrodata e-Bisnis PT is a part of the Metrodata group of companies and serves as a leading distributor of IT products. In 2008, I took charge of the product division for HP PC, Server & Storage. Through strategic planning and effective execution, I successfully increased the number of clients for these products. This accomplishment not only expanded the company's customer base but also contributed to revenue growth. In the following year, 2009, I transitioned to managing the product division of multiple brands, including Lenovo, IBM, Dell, Emerson, and Epson. Drawing from my expertise and experience, I ensured the continued success and market position of these brands. Through careful market analysis and effective marketing strategies, I maintained their strong foothold in the industry.

Metrodata e-Bisnis

Oct 2000 – Dec 2007

Jakarta

Sales & Product

2000-2007: Sales & Product role at Metrodata e-Bisnis PT. www.synnexmetrodata.com From 2000 to 2007, I had the privilege of working at Metrodata e-Bisnis PT, which is a part of the Metrodata group of companies. As a leading distributor of IT products, the company provided me with valuable opportunities to excel in my role. In the initial years, from 2000 to 2002, I had the responsibility of leading the Compaq PC & Server team. During this time, I focused on developing effective sales strategies that resulted in increased revenue and market share. By leveraging my knowledge of the products and understanding customer needs, I was able to drive successful sales outcomes. From 2003 to 2006, I took on the leadership role for the Dell PC & Server team. Through strategic planning and relentless effort, I successfully gained market share for Dell products. By understanding the competitive landscape and implementing innovative marketing strategies, I was able to position Dell as a preferred choice among customers. In the following years of my tenure, from 2006 to 2007, I led the team responsible for HP PC & Server. During this period, I focused on implementing cost-efficient solutions that not only improved profitability but also enhanced customer satisfaction. Through effective resource allocation, streamlined processes, and strategic partnerships, I ensured that the team achieved remarkable results.

Asian Infotech Prima

Jun 1997 – Oct 2000

Jakarta

Sales & Product

1997-2000: Sales & Product role at Asian Infotech Prima PT. www.Thakral.com From 1997 to 2000, I worked at Asian Infotech Prima PT, an affiliation company of Thakral Group, Singapore, as a distributor of Compaq PC in Indonesia. During this time, I held various leadership roles and achieved significant results. In 1997, I led the product team and focused on improving customer service. In 1998, I oversaw the product team and facilitated a smooth transition to new products. In 1999, I successfully led the sales and product team, resulting in increased sales potential.

Dataminindo Cemerlang

Jun 1995 – Jun 1997

Jakarta

Marketing

1995-1997: Marketing role at Dataminindo Cemerlang, PT. From 1995 to 1997, I worked at Dataminindo Cemerlang, PT, a reseller of various IT products. During my time there, I held the position of managing marketing.

Cipta Rasa Sempurna,

Jun 1994 – Jun 1995

Jakarta

Sales Development

1994-1995: SDR role Cipta Rasa Sempurna, PT. From 1994 to 1995, I worked at Cipta Rasa Sempurna, PT, a wholesaler of various beverages. In 1994, I held the position of managing the Jakarta area, focusing on customer retention. In 1995, I undertook market research, identified target markets, and developed creative sales plans for the Palembang & Bangka area, achieving successful outcomes.

Education

Tarumanagara University, Jakarta, Indonesia

Aug 1990 – Apr 1994

Bachelor's degree, Marketing

Yones Candra Tjung

A lifelong learner and passionate explorer who loves taking on new challenges.

Skills

Languages