Yorgelis Rodriguez, Bilingual (English - Spanish)/Transcription and translation/Customer service/Tourism and hospitality

About

Tourism professional with over 4 years of experience in hospitality, customer service, and teaching English. Driven by a desire for continuous professional and personal growth. Fully confident in my ability to contribute meaningfully, committed to achieving outstanding results, adapting effectively, and supporting the success of any organization I am part of.

Experience

We are Tims

Mar 2022 – Mar 2026

Remote, Venezuela

Customer service agent

● Reply to tickets using CRM for e-commerce with commercial support. ● Manage complex queries about orders, returns, payments, shipping status, etc. ● Resolve technical or commercial queries in real time via phone calls, ensuring quality service. ● Interact via chat and instant messaging as synchronous support, offering quick responses and live solutions. ● Maintain consistency in long communications, ensuring that all points requested by the customer are addressed, as well as escalating incidents immediately and accurately.

Meliá Caracas Hotel

May 2019 – May 2020

Caracas, Venezuela

Front desk supervisor

● Provide immediate and professional feedback to address any deviations in conduct or service. ● Prepare daily reports for the different accounts and guests staying at the hotel. ● Close fiscal printers and perform nightly audit processes. ● Resolve critical complaints and provide attention to VIPs. ● Contribute to good interdepartmental communication to ensure efficient management and prioritize effective teamwork.

Instituto Losher Ebbinghaus

Mar 2019 – Feb 2020

Caracas, Venezuela

English Teacher

● Teach at all levels (reviews, lessons, practices, and complementaries). ● Grad exams, compositions, and other assessment materials. ● Design and implement educational activities (songs, games, presentations, among others).

Education

Universidad Nacional Experimental de la Gran Caracas (UNEXCA)

Sep 2018 – Dec 2023

Bachelor’s Degree in Tourism, Specializing in Hospitality

Oxford International Center

Jul 2016 – Mar 2018

Bilingual Studies (English/Spanish)

Yorgelis Rodriguez

Bilingual (English - Spanish)/Transcription and translation/Customer service/Tourism and hospitality

Skills

Languages