Ysmael James Guillermo

Customer Service | Business Administration

Message

Intro

Philippines

Customer Care Representative at HGS

Studied Business at University of Rizal System

Consumer Services

Joined March 21, 2024

Skills

Languages

English

Fluent

About

* 9 years of Customer service experience * Project manager * Consumer success * Proficient in English Language (written and verbal) * A trainer and a Subject-matter expert for 2 years (combined) * A team player. Cant adapt easily to any environment in this fast-changing industry.

Experience

HGS

Jun 2020 – Present

Taguig City

Customer Care Representative

Retail | Merchandising account Pre-sale and Post-sale services Responds to customers’ enquiries about the products online and their current orders.

I Support Worldwide

Sep 2019 – Feb 2020

Pasig City

Project Manager

Placing and Monitoring orders for clients such as Starbucks, NFL etc

Concentrix Global Services GmbH

Sep 2016 – May 2019

Quezon City

Customer Service Representative

DESIGNATED TRAINER, CONCENTRIX, QUEZON CITY November 2018 – May, 2019 - Automotive Account - Customer service representative from 2016-2018 -Served as a back-up trainer if there are too many waves/batches of newly hired employees -Assisted the new hires as they adjust themselves in the production floor before endorsing them to their respective teams

The Results Companies

Apr 2015 – Jul 2016

Pasig City

Customer Service Representative

NEW HIRE COACH, THE RESULTS COMPANIES, PASIG CITY January 2016- July 2016 - Telecommunications account -Customer service representative from April 2015- January 2016 -Helped the agents apply the things that they have learned during training before endorsing them to their respective teams

Education

University of Rizal System

Jun 2011 – Apr 2015

Bachelor of Science in Business Administration major in Marketing Management, Business