Experienced ICT Administrator with over 5 years of proven dedication to optimizing technology environments for enhanced operational efficiency and improving lives. Specializing in the strategic planning and execution of IT initiatives, including network infrastructure, server management, and software/hardware maintenance, my expertise extends to ensuring ICT operations' security through cybersecurity, compliance, and vendor management. I excel in user support, emphasize digital literacy and innovation, and possess strong documentation skills while staying current with emerging technologies, fostering sustainable ICT practices. My consistent achievements in challenging and dynamic settings reflect my ability to collaborate across departments and align technology efforts with organizational objectives, ultimately leading to a positive impact on people's lives.
Experience
World University Service of Canada - Field Support Service Program
Jan 2017 – Aug 2023
Kenya
ICT Consultant
Collaborated with organizational leadership to align ICT strategy with the organization's mission.
Evaluated technology infrastructure, identifying gaps and conducting regular audits for system Security
Managed technology projects, including upgrades, software implementations, and database development
Oversaw technology vendors and maintained vendor relationships for optimal service delivery.
Provided staff training to enhance technology skills and fostered a culture of innovation.
Managed the ICT budget, enforced technology-related policies, and continuously improved ICT solutions
