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Zackary Abbott

Receptionist

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Intro
Lakewood, United States
Charter Operations at Silverwing Travel & Concierge
Joined June 12, 2025

Skills

Languages

English
-
Native or Bilingual
About
I have a passion for customer service and love being able to deliver over the top service to everyone I interact with. I am great at making connections with customers and tending to all of their needs. I have grown to love this industry because every customer is different and I love being able to navigate every experience. With over 12 years of customer service background, I aim to stay and grow within this industry forever.
Experience
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Silverwing Travel & Concierge
Mar 2024 – Present
Lakewood, New Jersey
Charter Operations
Dealing directly with clients every day, I am the first point of contact for their luxurious vacations. I have to deliver the highest level of ultra high end VIP customer service to every single customer. I am here to handle all inquiries and request the clients may have. I am also here to handle any discrepancies or situations that need resolutions. I make myself available to my clients 24/7 and build amazing relationships with each and every one.
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Monmouth Executive Airport
Sep 2019 – Mar 2024
Wall Township, New Jersey
Airport Operations Supervisor
Assist with running the client services department of the small executive private airport. We are here to be the first point of contact for all clients and see them through until they take-off. We handle all ground transportation, catering, baggage handling, or any client requests. We are the client services team and we do anything in our power to enhance their experiences and handle anything they may need when they reach out to us.
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Charleston International Airport
Sep 2016 – May 2019
Charleston, South Carolina
Customer Service
Be the point of contact for all customer service inquiries. With anything from flight changes, to seat assignments, to baggage questions. I must be able to have high customer resolution skills and be bale to handle situations quickly and efficiently. Always maintaining a positive attitude and handling conflicts with grace.