Zamad Ilyas, Telemarketing Salesman/ Transcription Specialist

About

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Experience

Servixer LLC

Jan 2022 – May 2022

Rawalpindi

Transcription Specialist

Performed audio and video file conversions for transcription purposes Utilized speech-to-text software to improve transcription speed and accuracy Collaborated with cross-functional teams to identify and resolve transcription-related issues Adapted to changing client requirements, quickly learning and applying new transcription techniques Trained new Transcriptionists on transcription processes and software

Touchstone Communications

Jan 2018 – Jul 2020

Rawalpindi

TELEMARKETING SALES

• One of the highlights of my experience was the chance to work within a team of motivated and dedicated professionals. Collaborating with colleagues who shared a passion for sales allowed us to support and learn from one another, creating a positive and energetic work environment. Together, we honed our communication and persuasion skills, adapting our approach to meet the unique needs and preferences of our customers • Moreover, working at Touchstone Communications Organization provided me with ample opportunities to strengthen my interpersonal skills. By engaging with customers from diverse backgrounds, I developed a keen understanding of their preferences, concerns, and motivations. This experience not only helped me build strong customer relationships but also taught me to adapt my communication style to establish rapport and effectively convey the value of our offerings .Managed a team of sales representatives, leading to a 40% increase in sales Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures

Education

National University of Modern Languages

May 2020 – Sep 2022

Bachelor's In Business Administration (BBA), Business

Fincom Group of Colleges

Jan 2018 – Jan 2020

HSSC, Commerce

Pakistan School Bahrain

Mar 2009 – Jan 2018

SSE, Biology

Zamad Ilyas

Telemarketing Salesman/ Transcription Specialist

Skills

Languages