Alexander Jabinal, One piece at a time, til each piece, falls into place.

About

A versatile individual experienced in Aircraft ground operations, a Service crew, and a Customer service representative that can meet or exceed expectations. Expert in time-limited operations, following procedures, and maximizing the use of manpower.

Experience

Teleperformance

May 2019 – Aug 2021

Philippines

Customer Service Representative

-Answer incoming calls, chats and respond to customers’ emails. -Management and resolve customer complaints. -Identify and escalate issues to supervisors. -Provide product and service information to customers. -Research required information using available resources. -Research, identify and resolve customer complaints using applicable software. -Document all call information according to standard operating procedures. -Recognize, document, and alert the management team of trends in customer calls. -Follow up customer calls where necessary. -Complete call logs and reports.

Philippine Air Ground Support Solutions

Aug 2016 – Jan 2019

Philippines

Ramp Supervisor

-Ramp supervisors oversee the work in commercial airports. We direct the loading and unloading of cargo or baggage into aircraft, ensuring adherence to relevant aviation laws and regulations. -Centralized Load Control, integrated into a complex operational chain of events, which take place between the Load Control Agent (who calculates and plans the loading remotely) at one or more Centralized Load Control Centers and the stakeholder such as the Ramp Agent or Flight Deck Crew at the airport stations.

Education

PATTS College of Aeronautics

Jun 2011 – Mar 2016

Bachelor's Degree, Aeronautical Engineering

Alexander Jabinal

One piece at a time, til each piece, falls into place.

Skills

Languages