Zippprah Musengi, Looking for simple and challenging opportunities

About

I have demonstrable relevant experience in organizational planning, strategic planning and development, institutional strengthening, project cycle management, performance management, monitoring, evaluation, learning and adaptive management, gender and social inclusion programming, information and knowledge management, partnerships development and management, grant development and management, resource mobilization, proposal development, reports development, finance planning and management, budget development and management, human resource management and development, capacity development, business development, participatory approaches to development, evidence generation and documentation, policy dialogue and formulation. Am team player with proven track record in excellent performance and results-based management. I am self driven, self motivated, and open to learning new things. I think outside the box and also work well within a specific given structure. My work experience is diverse but all ties up to helping and supporting people which is my key goal in all that i do. Am enthusiastic towards meeting new people and growth. At the moment i would like to explore working from home whereby i know i can achieve much more and gain more experience.

Experience

Teachers Service Commission - Kenya

Jul 2019 – Present

Kenya

Principal Administrator - Gender and Disability

As a principal administrator (Gender and disability) i; • Audit Gender and Disability reports on compliance within the secretariat and teachers nationally • Focal point on matters gender, child protection and disability in regards to the teaching fraternity and secretariat staff • Initiate investigations on matters pertaining violence against a child by a teacher • Keep under review existing policy guidelines • Identify issues that require change, propose modifications, discuss, formulate and test approaches or processes and prepare the related policy papers for review • Dis-aggregate data by gender, age and disability amongst staff and teachers and by region (urban high potential and hardship areas) • Provide operation support to the Recruitment and Administration functions on matters touching on disability • Strengthen Partnership and Resource utilization • Carry out training needs assessment • Facilitate trainings • Consult/negotiate with partners on behalf of the Commission on matters Gender, child protection and disability • Advise senior management on administrative issues and gender concerns within the teaching fraternity.

Promising Beacons Consultants

Mar 2017 – Present

Kenya

Child protection and School related Gender Based Violence Consultant

As a consultant i;  Document and package evidence to inform policy within Ministry of Education  Coordinate the development of Ministry of Education National mentorship program where I co-facilitate development of mentorship policy and guide.  Design high impact teaching and learning interventions to improve learners’ literacy and numeracy competencies  Coordinate development of key resources and manuals for teachers’ capacity development  Develop key policies, manuals, and standard operating procedures to guide program delivery  Establish monitoring, evaluation and learning plans to guide research and development  Establish robust performance management plans to manage program results

Teachers Service Commission - Kenya

Mar 2015 – Jun 2017

Kenya

Chief Human Resources officer

As a chief human resource officer i; • Mainly undertook personnel work such as customer care, update National Social Security Funds, National Hospital Insurance Fund, etc as stipulated by the law. • Supervise staff members assigned to my team • Supervise the maintenance and update of the TSC’s employee safety, welfare, wellness and health within the Human Resource department. • Authorize appointment on payroll system • Follow up attendance within specific duty stations assigned to the teachers. • Approve various leaves, maternity, sick leaves, study leave (school based), etc. • Authorize payment of salaries on promotion, underpayment, and overpayment recovery.

AppleOne Employment Agency; Toronto Canada

Feb 2004 – Aug 2005

Canada

Assistant Recruitment / Administration Officer Portfolio: AT&T/Rogers, Verizon and Bell Canada

As an assistant recruiter i; - Supported in recruiting teams with clerical duties - Scheduled interviews and balanced calendars for interviewers and candidates - Helping with initial applicant screening

Bell Xpress VU Satellite, Toronto Canada

Jan 2002 – Feb 2004

Canada

Customer Care Representative (Inbound)

As an Inbound customer care representative i; - Took customer calls and provided accurate, satisfactory answers to their queries and concerns - De-escalated situations involving dissatisfied customers - Offered excellent customer care services - Upsold products (Bell Xpressvu satellite packages) and informed them about the company’s new products, services and policies - Guided callers through troubleshooting, navigating the company site or using the products or services - Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items - Helped to train new employees and inform them on the company’s customer management policies

Telespectron, St. Catharine’s Canada

Dec 1999 – Feb 2001

Canada

Telemarketer, Credit Card (outbound)

As an outbound telemarketer i; - Sold credit cards on phone through prepared scripts that described its services. - Explained products or services and prices, and answer questions from customers. - Obtained customer information such as name, address, and payment method, and enter orders into computers.

Education

Sunderland University, UK

Jan 2010 – Apr 2011

Masters , Business Adminstration

EDexcel - UK

Jan 2009 – Dec 2009

Advanced Diploma/Postgraduate, Management

Institute of Personnel Management, Kenya

Jan 2007 – Dec 2007

Certificate, Counselling

Institute of Personnel Management, Kenya

Apr 2006 – Mar 2007

Higher National Diploma, Human Resource Management

Brock University, Canada

Sep 1999 – Oct 2004

B. A. Social Sciences and Humanities, (Double Major) Sociology and Philosophy

Colombia International College, Hamilton

Sep 1997 – Aug 1999

Ontario Secondary School Certificate, High School Diploma

Zippprah Musengi

Looking for simple and challenging opportunities

Skills

Languages