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Zita O

IT helpdesk, Technical Support, Senior Data Analyst

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Intro
Milton Keynes, United Kingdom
Studied Information Technology at University of the west of Scotland
Studied Computer Engineer at Enugu State University of Science and Technology
Information Technology & Services
Joined July 24, 2023

Skills

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English
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Fluent
About
Computer Engineer committed to Working with Data driven Operations, Development and Analysis to Support businesses. Good Knowledge of SQL, Basics in Oracle database management and MS Office productivity tools. Highly adaptable to Virtual assistance operations for managing general office skills. Experienced in working with customized systems for IT driven organisations, Enthusiastic about learning, teaching and proven experience and confidence in working with people from all backgrounds.
Experience
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AQA/DRS
Apr 2023 – Jul 2023
Wymbush, Milton Keynes
IT Helpdesk Support
2nd Line Helpdesk (technical) support for the UK Summer examination series working through support issues with examiners over the phone and remote desktop access to a conclusion. Handling escalated issues (telephone calls and e-mails). Managing of thin client (Cloud) computing accounts and connections.
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AQA
Jun 2022 – Sep 2022
Wymbush, Milton Keynes
Keying Supervisor
Assessment outcomes for learners, teachers and policy-makers. Provide support from a software solution to design and deliver a complete large-scale assessment for education organisations. Key Responsibility • Scanning and image capture • E-Marking of scripts • Quality Control for Data Analysis • Fixing and segmenting Scripts for digital marking (GCSE & A’LEVEL) • Supervising Data entry staff • Monitoring employee productivity and providing constructive feedback and coaching • Prepare and submit performance reports
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iNDEPENDENT NATIONAL ELECTORAL COMMISSION
Jan 2013 – May 2022
Nigeria
IT Technical Support Engineer
Provide Technical support during elections and for continuous voter’s registration (CVR) of persons qualified to vote, Consolidation and aggregation of data. Organise, recruit, train and supervise all technical Ad hoc staff. Installation, configuration and maintenance of all IT systems.
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AFRIHUB ICT INSTITUTE,
Jun 2008 – Dec 2012
Nigeria
ASSISTANT PARK MANAGER/IT INSTRUCTOR
Human capacity building technologies, providing wireless internet access, telephony and US instructor-led technical training to Federal Universities throughout Nigeria, as well as to the country's businesses and government sectors. Key Achievements • Tranined Over 1000 students on different IT Programmes/products • Developed methods that monitored data accuracy, integrity and reliability which resulted in a $100k revenue boost. • Translated complex end user data requirement to technical personnel for further research • Minimized errors by 20% through carrying out explained data analysis, testing and evaluating historical data and recognizing sales outcome patterns for Finance department • Understanding Institutes business and building insightful research reports for revenue boost through business analysis.
Education
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University of the west of Scotland
May 2022 – Jun 2023
MSc IT, Information Technology
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Enugu State University of Science and Technology
Sep 2002 – Sep 2008
B.Eng, Computer Engineer
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