Welcome to my professional portfolio, a comprehensive showcase of my expertise in customer care management. With over 9 years of experience in the field, I have successfully led initiatives aimed at enhancing customer satisfaction, streamlining communication processes, and driving performance improvements in various sectors. My approach is characterized by a strong commitment to understand customer needs and fostering positive relationships, which has consistently resulted in increased loyalty and brand advocacy. I am delighted to share about my abilities to develop and implement customer service strategies, train and mentor staff, and utilize data-driven insights to enhance the customer experience. Moreover, I am passionate about leveraging my expertise to create exceptional customer & business relationship that not only meet but exceed expectations. I look forward to have a chance for rendering my services in your organization. Thank you for considering my profile!
Experience
Dancom Pvt Ltd
Dec 2016 – Present
Islamabad, Pakistan
Customer Care Team Lead
Currently serving with a firm in IT & services industry. I am responsible for managing a team of 20 resources dealing in both inbound & outbound support via calls, chats, email support and social media platforms. We use to drive the operations of team management via multiple channels such as multiple CRMs and VPBX system.
