Zoran Radiskovic

Nepo System d.o.o

Mar 2018 – Present

Senior Technician for Small Home Appliances and TV

- Maintenance and repair of electrical appliance, - Recording data about repairing, - Testing devices after finishing repair, - Orientating device users about way of using, - Ordering spare parts and communicate with distributors, as well as inform customers about changes in prices and inquiries about spare parts, - Created plans and communicated deadlines to ensure projects were completed on time, - Repair components, systems and machines to control costs. - Served customers and followed outlined steps of service, - Drove operational improvements which resulted in savings and improved profit margins, - Prepared a variety of different written communications, reports and documents to ensure smooth operations, - Carried out day-day-day duties accurately and efficiently, - Resolved problems, improved operations and provided exceptional service.

Self employment

Jan 2019 – Dec 2020

Webpage developer

One and a half year of self experience with creating web pages, optimising and mainteining them.

BG Elektronik exp-imp d.o.o

Mar 2015 – Mar 2018

Logistic and Administrative Support

- Controlling the work of employees , - Cooperating with vendors such as Samsung Electronics Austria Gmbh, Roaming Electronics, Comtrade Distribution doo, Panasonic Market Europe Gmbh, Toshiba europe Gmbh and so on, - Invoicing, booking of input calculations, and billing through monthly reports to vendors, - Monitoring of shipments, translation of invoices for import customs clearance, preparation of necessary documentation for import and export customs clearance, communication with freight forwarders, - Ordering spare parts and communicate with distributors, as well as inform customers about changes in prices and inquiries about spare parts, - Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity, - Monitored company inventory to keep stock levels and databases updated, - Improved operations through consistent hard work and dedication, - Drove operational improvements which resulted in savings and improved profit margins, - Identified issues, analyzed information and provided solutions to problems, - Developed and implemented performance improvement strategies and plans to promote continuous improvement, - Conducted research, gathered information from multiple sources and presented results.

BG Elektronik exp-imp d.o.o.

Jul 2013 – Mar 2015

Front Desc Operater

- Reception of AV devices and cell phones on service as well as issuing of devices, - Communication with clients, - Answering of inquiry of customers by phone and email, - Oversaw daily operations to ensure high levels of productivity, - Demonstrated respect, friendliness and willingness to help wherever needed, - Actively listened to customers' requests, confirming full understanding before addressing concerns, - Carried out day-day-day duties accurately and efficiently, - Developed and maintained courteous and effective working relationships, - Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. - Used critical thinking to break down problems, evaluate solutions and make decisions, - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Studio Beta d.o.o.

Jun 2012 – Feb 2013

Sales Agent

- Contacting potential customers, sales and presentation advertising space on internet portal, - Closing contracts with customers, gaining new clients and maintain relationship with existing, - Spoke to customers in native language to increase loyalty and establish relationships, - Approached each problem with fresh mind and analytical strategies to quickly resolve concerns, - Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments, - Identified new targets, developed new business opportunities and presented product lines to customers, - Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Mediana Adria d.o.o.

Dec 2010 – May 2012

Call Center Operater

- Working with documentations, - Working with clients, - Regular reporting on the activities and achieved results, - Led projects and analyzed data to identify opportunities for improvement, - Oversaw daily operations to ensure high levels of productivity, - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Hyatt Regency Belgrade

Sep 2010 – Dec 2010

Waiter at Banquet

- Receiving and checking drinks and dispatch of suppliers, - Receiving orders from guests, - Preparing of hot and cold drinks and serving guests, - Served customers and followed outlined steps of service, - Improved operations through consistent hard work and dedication, - Kept server areas clean and stocked to increase efficiency while working tables, - Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Delta Sport d.o.o.

Jun 2009 – Oct 2009

Warehouse Worker

- Loading and unloading of goods and packing, - Repacking of goods, measuring and declarations, - Packing of goods in transportation units (boxes, pallets, etc.), - Packing of goods from returns in accordance with defined procedures, - Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations, - Checked packages and merchandise for damage and notified vendors, - Wrapped pallets in shrink wrap prior to loading, - Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Skills

Languages