Results-driven Customer Service and Case Management Specialist with 10+ years of experience
delivering exceptional support in high-volume environments.
Experience
Fiverr
Feb 2023 – Present
Data Entry Freelancer
Achieved 98% accuracy rate in client data entry, improving database integrity and accelerating
intake review by 20%. Provided remote administrative support to clinicians, ensuring timely access
to client profiles and compliance documentation. Conducted routine data audits to ensure HIPAA
compliance and reduce documentation errors. Collaborated with cross-functional teams to refine
data workflow, enhancing operational efficiency in client service delivery. Prepared detailed
reports for management on client documentation trends, contributing to continuous service
improvement strategies.
