Objective: To source and deploy brand ambassadors who will effectively promote the adoption of a new shopping technology, offer demonstrations, provide insightful feedback from customers, and perform basic troubleshooting, all while maintaining the delicacy required in a partner retailer's environment.
Key Responsibilities: · Engage customers in a friendly manner, encouraging them to try the new smart technology. · Conduct demonstrations of the smart technology, showcasing its features and benefits. · Collect and report detailed customer feedback, concerns, likes, dislikes, and pain points regarding the smart technology. · Perform basic troubleshooting for the smart technology and log technical tickets when necessary. Essential Qualities: · Customer-Oriented: Exhibits a strong background in customer service, demonstrating the ability to deliver a positive customer experience while effectively introducing the new technology.
Communication Skills: Possesses the capability to interact comfortably with customers, offering a friendly greeting and guidance without exerting undue pressure for adoption. · Feedback Collection: Able to attentively listen and accurately note detailed customer feedback and concerns, serving as a vital link between customers and the development team. · Technical Aptness: Shows a general understanding of, and comfort with, technology—essential for operating smart technology and conducting basic troubleshooting. · Respectful and Adaptive: Can blend seamlessly into the store environment, respecting the space and dynamics of the retail setting, and acting as an extension of the store team rather than a disruption. · Observant: Meticulously observes and reports on-ground issues and customer interactions related to smart technology, contributing crucial insights for improving the pilot program. · Initiative: Displays the ability to follow through with assigned tasks, troubleshoot basic issues, and communicate effectively with both customers and the team. · Personable: Naturally outgoing, with the capacity to engage a diverse range of customers in various retail environments.
Experience in customer service or a similar role where direct customer engagement was a key responsibility. · Familiarity with technology and aptitude for basic troubleshooting. · Ability to work flexibly and adaptively in a dynamic retail environment. · Strong problem-solving skills and the capacity to operate independently. This profile will serve as a foundational guide for sourcing candidates who are not just capable of fulfilling the role technical demands but are also adept at navigating the subtleties of customer interaction in a retail setting. The ideal candidate will promote the smart technology effectively while ensuring a respectful and harmonious presence within the store environment. Candidates should have the majority of these characteristics and/or willingness to learn.
Experience required : 1-3 years, with a 5 months contract.
